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Tata Consultancy Services · Singapore

# Workforce Operations Analyst

Singapore Operations 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/419181J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Workforce Operations Analyst

## Job description

### JOB DESCRIPTION

Extensive knowledge of scheduling software - Aspect WFM workforce management systems or equivalent, minimum
- 1 year experience Extensive knowledge of Maestro and provisioning support Experience producing reports from raw data via Excel or Numbers, Tableau and AI tools experience preferred
- Excellent analytical and time management skills with ability and willingness to continue learning
- Demonstrated ability to work effectively with multiple levels of business leadership, and lead initiatives with global peers and partners
- Review and build schedule coverage plans based on an analysis of historical trends and external factors for complex staffing groups
- Create and maintain multiple system audits to ensure compliance with People and Legal guidelines
- Balance planned offline activities with performance goals for multiple lines of business
- Monitor and report on scheduled shrinkage to make recommendations for real-time queue management Exceptional communication skills (verbal and written) Minimum
- 1 year experience with creation and development of scheduling and provisioning processes and procedures
- Assist with hiring, onboarding, training and ongoing support of Worldwide WFO Rotational Analysts
- Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity Self-motivated, able to prioritize tasks and resolve issues independently Innovative, able to propose creative solutions Responsible for the generation and maintenance of Investigator schedules.
- Assess need and take action to redesign schedules, training plans, etc to meet changes in business objectives
- Assist in maintenance of Aspect WFM workforce management systems
- Partner with Global WFO team to improve skills and knowledge base Analysis of productivity, service levels, inbound volume and staff trends, providing recommendations as required
- Facilitate onboarding, off-boarding, and access provisioning tasks Expertise of provisioning architecture, scheduling principles, and operations
- Ability to mentor and motivate peers through complex tasks and projects

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Singapore[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/419181J)

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