[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Mumbai # Manager Governance Mumbai Manager or lead Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/415070J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Manager Governance ## Job description ### Role Summary Leads a team of Associates, Senior Associates and Team Leaders overseeing daily operations. Provides overall leadership for the tower function, setting direction, KPIs, and transformation goals. Oversees escalations and cross-functional initiatives, ensures compliance with legal and organizational requirements, and drives efficiency through automation and innovation. Acts as a strategic partner to HR leadership and business leaders, building trust and enabling workforce effectiveness. Role Responsibilities – - Lead the team, ensuring efficient delivery of HR operations across multiple processes. - Define team objectives, KPIs and SLAs aligned with organizational goals. - Oversee escalations, complex cases, and cross-functional HR data initiatives. - Partner with HR leadership, business leaders, and IT to streamline processes and enhance HR systems. - Partner with client stakeholders to identify the challenges, roadblocks & pain areas and provide them the glidepath to address the concerns - Drive continuous improvement, automation, and transformation initiatives leading to - Should be able to gather inferences from performance metrics and provide actionable insights to the leadership and customer - Independently drive the monthly / quarterly business reviews with client stakeholders - Ensure timely closure of action items discussed with client - Proactively identify the operational risk areas - Contingent planning to address any exigencies - Proactively identify the process areas for cross skilling to address any con - Ensure optimum utilization of resources - Ensure compliance with data privacy, labor laws, and audit requirements. - Manage workforce planning, resource allocation, and team performance management. - Provide strategic input on HR operations and contribute to organizational HR projects. Qualification – - Minimum 8-12 years’ work experience within HR operations, pre-dominantly with Employee Lifecycle Data Change Administration and Employee Onboarding - Bachelor’s degree (Any Stream) - Demonstrate ability and integrity when working with confidential data - Excellent communication (verbal and written), organizational, and coordination skills - Strong service orientation with demonstrated desire and willingness to serve the team and its customers - Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability - MS Office & Excel Skills - Pr oven leadership experience managing large HR operations teams. - Expertise in HR systems (SAP SuccessFactors, HRIS platforms) and data governance - Strong project management and transformation/automation experience - Excellent analytical, problem-solving, and decision-making skills - Ability to influence senior stakeholders and drive organizational change.