[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Itasca, IL # EUC/Desktop Engineer Itasca, IL $60,000-$65,000 Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/419341J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / EUC/Desktop Engineer ## Job description EUC/Desktop Engineer ### Education & Experience - 2+ years of experience in desktop support, field services, or similar technical support role - Experience supporting Windows and Mac operating systems - Familiarity with mobile device management (MDM) platforms (Intune,) ### Technical Skills - Strong knowledge of Windows 10/11, macOS, and VDI environment - Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) - Understanding of Active Directory, DNS, DHCP, and network troubleshooting - Experience with remote support tools and ITSM platforms (ServiceNow preferred) - Hardware troubleshooting and repair skills for desktops, laptops, and peripherals ### Soft Skills - Excellent customer service and interpersonal communication skills - Strong problem-solving abilities with attention to detail - Ability to work independently and manage time effectively - Professional demeanor and ability to maintain confidentiality - Flexibility to adapt to changing priorities and work schedules ### Key Responsibilities Technical Support & Troubleshooting - Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices - Diagnose and resolve hardware, software, and network connectivity issues - Perform equipment installations, configurations, and upgrades - Execute break-fix activities including hardware replacements and repairs - Support conference room technology, audiovisual equipment, and collaboration tools ### Service Delivery & Customer Experience - Respond to service requests and incidents in accordance with SLA requirements - Deliver white-glove service for executive and VIP users - Communicate technical information clearly to non-technical users - Provide on-site assistance during new hire onboarding and technology transitions - Ensure positive end-user experience through proactive communication and timely resolution ### Asset & Inventory Management - Maintain accurate inventory of IT equipment and accessories - Perform asset tagging, tracking, and documentation in ServiceNow CMDB - Coordinate equipment staging, imaging, and deployment - Manage equipment refresh cycles and decommissioning activities - Ensure compliance w ith asset management policies and procedures ### Incident & Request Management - Log, track, and resolve incidents and service requests in ServiceNow - Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation - Follow standard operating procedures and knowledge base articles - Contribute to knowledge base by documenting solutions and troubleshooting steps - Participate in incident and problem management processes ### Collaboration & Coordination - Coordinate with remote support teams, vendors, and other IT groups - Support technology rollouts, migrations, and special projects - Participate in site walks and proactive equipment health checks - Assist with disaster recovery and business continuity activities - Provide coverage across multiple facilities as needed ### Physical Requirements & Work Environment - Ability to lift and carry equipment up to 50 lbs - Frequent standing, walking, bending, and reaching - Availability for occasional after-hours or weekend support Salary Range- $60,000-$65,000 a year #LI-SP3 #LI-VX1