[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Edison, NJ # ServiceNow Director Edison, NJ Director $183,100-$240,400 Executive & Management Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/424626J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / ServiceNow Director ## Job description ### Customer Engagement & Relationship - Building and maintaining strong, long-term relationships with clients at various levels, including CXOs. - Serving as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges. - Build confidence with TCS customers as the go-to partner for any ongoing and upcoming ServiceNow engagements ### Business Development - Managing the revenue and profit targets for the assigned accounts to ensure profitable growth. - Developing long-term strategic roadmaps for clients and creating account plans to align with their business goals. - Develop client engagement strategies and roadmaps for ServiceNow adoption for existing customers - Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts. ### Delivery Oversight - Working closely with internal teams, such as sales, marketing, and delivery, to ensure seamless client experiences and successful service delivery. - Ensuring that the delivery of services meets client expectations, monitoring key account metrics, and ensuring high standards of governance. - Proactively identifying and resolving client issues or challenges and managing potential risks to client satisfaction and project delivery. - Ensure delivery readiness for new account hand off from sales and solutions - Proactively identify areas of growth and accordingly craft a talent strategy comprising of sources like cross-skilling, up-skilling and external hiring - Govern MSP accounts with focus on license consumption, feature upgrades, platform adoption and joint positioning along with ServiceNow account executive/team - Collaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenges ### People Management - People management including hiring, mentoring, performance appraisals of reporting team - Identifying training opportunities to build competency for the industry/region ### Practice Growth - Supporting practice initiatives and strengthening ServiceNow capabilities in the region - Provide inputs for offerings build and innovation - Enable positioning of TCS as a leading partner of ServiceNow in the region, by participating in regional events, publishing white papers, leading industry PoV Qualifications: 12+ years of experience in client-facing roles, acc ount leadership, or delivery management - 7+ experience in ServiceNow modules ( ITSM/ITOM/HRSD/CSM/S2P/SecOps) - Strong experience with the global service delivery model - Proven ability to lead and motivate teams - Stakeholder management, Communication and organizational navigation skills - Ability to build and maintain strong relationships with clients and internal stakeholders - Hands-on experience creating and delivering winning proposals and presentations. - Business Development experience (direct, GTM and Partners) with Experience in supporting new business & account growth - Outstanding interpersonal abilities for handling relationships with customers, market teams, and internal experts - Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders. - Financial acumen and budget management experience - Strong influential personality with effective negotiating skills - Ability to shape, adapt and improve processes - Market connects and Solution/ Pre-Sales capabilities - Excellent communication, interpersonal, and presentation skills - Industry-sector experience, analytical capability, and ServiceNow solution advisory Ability to deal with ambiguity, problem solve, take ownership Salary Range- $183,100-$240,400 #LI-KM1