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Tata Consultancy Services · Charlotte, NC

# IVR Telephony SME

Charlotte, NC $95,000-$115,000 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/421937J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / IVR Telephony SME

## Job description

Must Have Technical/Functional Skills About the Role We’re looking for a Cyara Test Lead with strong voice/telephony expertise to drive automated testing for IVR, SIP-based call flows, and overall call quality.

### Key Responsibilities
- Lead Cyara-based testing for IVR, call routing, and voice journeys
- Validate IVR flows, DTMF navigation, voice prompts, ANI/DNIS routing
- Analyze SIP/RTP signaling, media paths, codecs, call setup, and call drops
- Measure MOS scores, audio quality, and call success rate
- Test ASR/NLU accuracy and speech-to-text matching
- Troubleshoot using SIPp, Wireshark, SBC logs, and call recordings
- Work with PBX, SBCs, SIP trunks, carriers, and voice gateways
- Partner with IVR, network, and voice bot teams to ensure seamless call flows

### Required Skills
- Strong knowledge of SIP, RTP, DTMF, PSTN, TDM, VoIP, codecs
- Hands-on Cyara experience
- Experience with PBX, SBCs, carriers, call servers, IVRs
- Proficiency with SIP debugging tools (SIPp, Wireshark, SBC logs)
- Understanding of MOS scoring and voice quality metrics

### ASR/NLU testing experience TCS Employee Benefits Summary
- Discretionary Annual Incentive.

### Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

### Family Support

Maternal & Parental Leaves.

### Insurance Options

Auto & Home Insurance, Identity Theft Protection.

### Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

### Time Off

Vacation, Time Off, Sick Leave & Holidays.

### Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

### Salary Range

$95,000-$115,000 a year

## Qualifications

BACHELOR OF COMPUTER SCIENCE

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Charlotte, NC
- Pay: $95,000-$115,000[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/421937J)

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