[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Sydney # Twilio Segment CDP Lead Sydney Manager or lead Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/420667J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Twilio Segment CDP Lead ## Job description ### Job Description - Twilio Segment CDP Lead / Architect (Enterprise Implementation) ### Role Overview We are seeking a Twilio Segment Customer Data Platform (CDP) Lead / Architect to design and deliver enterprise-scale CDP implementations using Twilio Segment. This role will drive end-to-end customer data enablement across ingestion, identity resolution, governance, and real-time activation. The role spans Segment, AWS (S3/Redshift), and downstream marketing and decisioning platforms, enabling a unified and scalable customer data ecosystem for large, complex organisations. ### Key Responsibilities - Segment CDP Implementation & Configuration - Configure and manage Segment workspaces, sources, destinations, and identity (Unify) setup across environments - Enable data ingestion via SDKs, APIs, and third-party integrations - Implement tracking plans, Protocols, and schema validation for data governance - Build custom integrations using Segment Functions and APIs - Identity Resolution & Profile Management - Design and implement customer identity graphs across digital and offline channels - Enable real-time identity stitching using identify() and alias() models - Manage unified customer and prospect profiles for activation and analytics - Cloud Data Platform Integration (AWS) - Architect data flows between Segment and cloud platforms (S3, Redshift) - Implement structured and raw data pipelines, schema design, and lifecycle policies - Enable Reverse ETL pipelines for downstream activation and enrichment - Data Activation & Integration - Enable real-time integrations with marketing and decisioning systems - Support event-driven architectures for personalisation and campaign activation - Implement low-latency pipelines for real-time use cases - Data Governance, Privacy & Compliance - Implement PII detection, masking, and enforcement mechanisms - Configure consent management and data privacy workflows - Ensure compliance with global and local data protection regulations - Enterprise Integration - Integrate Segment with identity, observability, and ITSM systems - Enable multi-channel data ingestion across web, mobile, CRM, and contact centre systems - DevOps & Operations - Implement CI/CD and Infrastructure-as-Code for Segment configurations - Enable monitoring, alerting, and observability for data pipelines - Establish operational support models and governance frameworks Required Skills & Experience - 5–10 years of experience in CDP, Data Engineering, or MarTech platforms - Hands-on experience with Twilio Segment or similar CDP tools - Strong expertise in cloud platforms (AWS – S3, Redshift, Glue, Lambda) - Experience with APIs, event streaming (Kafka), and integration patterns - Knowledge of data modelling, ETL/ELT, and Reverse ETL patterns - Experience in implementing data governance and privacy controls ### Nice to Have - Experience with marketing automation or decisioning platforms - Exposure to identity platforms (CIAM) and customer analytics tools - Background in telecom, finan cial services, or regulated industries - Familiarity with Infrastructure-as-Code (Terraform) and CI/CD pipelines ### Key Attributes - Strong problem-solving and analytical thinking - Ability to translate business requirements into technical solutions - Excellent stakeholder communication and collaboration skills - Ability to operate in complex, multi-system enterprise environments Location Flexible / Hybrid working model