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Tata Consultancy Services · Milford, OH

# Manager/Team Lead

Milford, OH Manager or lead $60,000-$90,000 Per Year 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/425312J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Manager/Team Lead

## Job description

### Role Overview

Manage/Sr Manager is responsible for leading and scaling a team of Customer Success Managers (CSMs/advisors) who manage enterprise customer portfolios across onboarding, adoption, and lifecycle success. This role ensures consistent execution of outcome-based engagements, drives team capability uplift, and provides portfolio-level governance, while acting as the escalation point for complex customer situations.

### Key Accountabilities
- Lead, coach, and manage a team of Customer Success Managers
- Own performance management, goal setting, feedback, and career development
- Oversee onboarding, adoption, and bi-annual or quarterly customer reviews
- Act as escalation owner for high-risk or complex customers
- Drive standardization, best practices, and scalable delivery models
- Partner with Sales, Product, Support, and Services teams

### Promote data- and AI-driven decision-making Eligibility & Experience
- Strong experience in Customer Success, Consulting, or Account Oversight roles
- Demonstrated people leadership and stakeholder management capability
- Comfort managing complex priorities and enterprise customers Measures of Success:
- Team performance against customer health and adoption metrics
- Reduction in escalations and customer risk
- Capability uplift and readiness of team members

### Contribution to best practices and enablement assets Location
- Milford, OH Salary range:$60,000-$90,000 Per Year

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Milford, OH
- Pay: $60,000-$90,000 Per Year[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/425312J)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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