[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Kuala Lumpur # Operation Manager Infrastructure Kuala Lumpur Manager or lead IT & Infrastructure Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/417740J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Operation Manager Infrastructure ## Job description ### Job Description - Oversee day-to-day infrastructure operations ensuring high availability and performance. - Ensure adherence to SLAs, KPIs, and compliance standards. - Lead and drive P1/P2 incident calls with cross-functional teams. - Ensure timely resolution and communication to stakeholders. - Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions. - Act as the primary point of contact for customer escalations. - Build strong relationships with clients and internal stakeholders. - Ensure customer satisfaction through proactive communication and service excellence.