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Tata Consultancy Services · Mumbai

# Service Desk Specialist

Mumbai Operations 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424215J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Desk Specialist

## Job description

Must Have Willingness to work in 24x7 rotational shifts Excellent written and oral communication skills for clear stakeholder interaction. Hands-on experience with ticketing tools such as ServiceNow and JIRA. Ability to manage stakeholder communication across technology and business teams. Basic troubleshooting skills for hardware, software, and network issues. Good to Have Familiarity with ITIL processes and incident management best practices.

Exposure to global support environments and cross-cultural communication. Knowledge of SLA compliance and escalation procedures. Experience in creating knowledge base articles and documentation. Customer-centric mindset with strong problem-solving abilities.

## Qualifications

BACHELOR OF COMPUTER APPLICATION

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Mumbai[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424215J)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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