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Tata Consultancy Services · Sydney

# Service Delivery Manager

Sydney Manager or lead 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/416217J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Delivery Manager

## Job description

### Job Description

Roles and responsibities:

### Service & SLA Management
- Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high availability.

### Team Leadership
- Mentor, manage, and scale a team of support engineers (Tier 1 to Tier 3), balancing workloads, prioritizing tasks, and ensuring technical readiness.

### Stakeholder Engagement
- Act as the primary bridge between technical teams, business stakeholders, and third-party vendors to communicate progress and manage expectations.

### Continuous Improvement
- Proactively analyze ticket trends and system bugs to identify root causes, improve support processes, and optimize software reliability.

### Compliance & Governance
- Ensure application support activities adhere to established frameworks (e.g., ITIL), data security protocols, and audit requirements.

### Release Management
- Ensure business and technology teams are prepared for successful go-lives, software patches, and system upgrades

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Sydney[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/416217J)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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