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Tata Consultancy Services · Kolkata

# Process Associate

Kolkata Operations 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/420519J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Process Associate

## Job description

### Job Role

Customer Service Associate International Voice (Insurance Project)

### Band

BPO 1/2 Location: Kolkata Shift: US Please find below the JD: Good Communication Skills (Spoken & Written) Should be dynamic and able to adapt quick changes Managing high volumes of outbound calls in a timely manner Good Typing speed -30-40 words per minute with an accuracy of at least 90%
- Ability to multi-task, set priorities, and manage time effectively Willingness to work in night shifts/US shift Should be flexible and willing to invest additional hours at work as and when required Should be a team-player and willing to contribute to team goals over individual performance, as and when required
- Identify and resolve exceptional queries
- Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA) Adherence to overall Service Delivery Requirements Should have basic knowledge on MS Office

## Qualifications

BACHELOR OF COMMERCE

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Kolkata[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/420519J)

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