[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Kolkata # Digital Experience ( XEC) Kolkata IT & Infrastructure Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424307J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Digital Experience ( XEC) ## Job description Job Requirements- Technical Skills Hands on expertise in: SysTrack agent deployment, telemetry, and analytics Cognix for Workspace use case implementation Experience scoring (device, application, user sentiment) Strong skills in: Dashboard creation and analytics interpretation Automation via SysTrack (scripts, triggers, remediation) ### Root cause identification using experience data - Familiarity with: Windows & macOS EUC environments Intune / SCCM ecosystem (integration and data correlation) Working knowledge of ITSM tools (ServiceNow preferred) Process & Enterprise Skills ITIL awareness (Incident, Problem, Continual Improvement) Experience supporting transformation programs - Ability to translate technical insights into business outcomes Key Responsibilities* Digital Experience Platform Implementation - Deploy and configure SysTrack and Cognix components Onboard endpoints and validate telemetry collection - Implement value builders and agreed experience use cases ### Experience Analytics & Dashboarding - Build and maintain experience dashboards: Device Health & Performance Application Experience User Productivity & Sentiment - Provide actionable insights for operations and leadership - Track baseline vs post transformation improvements ### Automation & Proactive Remediation - Design and enable SysTrack automation workflows - Implement self heal and proactive remediation use cases - Reduce incident volumes through automation Incident, Problem & CSI Enablement Support L2/L3 teams with experience driven RCA Identify recurring experience degraders Feed insights into CSIP and transformation roadmaps Governance, Reporting & Transformation Support Align experience metrics with SLAs / XLAs Support POVs, pilots, and hypercare phases - Document use cases, outcomes, and SOPs