[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Kolkata # Tower Lead Record to Report Kolkata Manager or lead Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424984J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Tower Lead Record to Report ## Job description ### Role Tower Lead Record to Report Skill: Finance and Accounts Experience: 10-15 Years Location: TCS Kolkata Shift: Client Operating Hours Education: - Minimum 15 years of regular, full-time education (10 + 2 + 3)​ - Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Complete preferred - Bachelor's/Master's in Finance & Accounting or equivalent with ERP certification / proficient Must Have Skills: - Lean Six Sigma certified or formally trained (Black Belt preferred) - Finance and Accounting domain experience - Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects Good-to-Have Skills: - Continuous Improvement / Lean & Six Sigma - Stakeholders Coordination ### ERP Exposure (JDE/SAP) Role Purpose - This role leads and directs the works of others and overall processes and reviews Downer deliverables. This role requires several years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures - relies on extensive experience and judgment to plan and accomplish goals Key Accountabilities: - Ownership of the Tower - Act as the end-to-end owner of a specific service tower (e.g., Infrastructure, Applications, Network). - Ensure overall performance, delivery, and stability of services within the tower. - Define strategy, roadmap, and improvements for the domain. - Service Delivery Management - Ensure consistent and high-quality service delivery aligned with SLAs/OLAs. ### Monitor - Availability - Performance - Incident resolution - Drive service excellence and customer satisfaction. - Team Leadership & Management - Lead and manage teams. - Assign work, track performance, and develop talent. - Foster collaboration across towers and teams. - Incident, Problem & Change Management ### Oversee - o Major incident resolution o Root cause analysis (RCA) - Problem management initiatives - Approve and govern changes within the tower. - Ensure minimal business impact during outages. - Stakeholder Management - Act as the primary point of contact for stakeholders (clients, business units, leadership). ### Conduct - o Business reviews o Performance reporting - Manage expectations and communicate risks/issues proactively. - Continuous Improvement & Innovation - Identify opportunities for: o Automation o Cost optimization o Process improvements - Drive adoption of New tools/technologies - Govern ance & Compliance - Ensure compliance with: o Organizational policies o Security standards o Regulatory requirements - Maintain audit readiness and documentation. - Financial & Resource Management ### Manage - o Budget and costs for the tower o Resource allocation and utilization - Optimize cost vs performance. - Risk & Issue Management - Identify risks and dependencies. - Implement mitigation strategies. - Escalate critical risks to leadership when needed. - Collaboration Across Towers ### Work with other Tower Leaders to ensure - o End-to-end service integration o Seamless cross-domain operations o Resolve interdependencies and conflicts Technical Capabilities / Skills: Systems: - Expert knowledge of SAP or JD Edwards ### Proficient in the following systems - MS Office Word, Excel, and PowerPoint Soft skills: - Shows genuine empathy to customers experiencing connection difficulties. - Able to communicate effectively across a group with diverse backgrounds. - High energy, self-motivation with a high degree of accountability Analytical skills: - High analytical skills with Lean Six Sigma certification Organisational skills: - Time management - Documentation and knowledge sharing. - High level written communication skills to interact with key stakeholders Business acumen: - RTR Experience of 10-15 Years in RTR including leadership, people management, process and transition experience of 7+ years Other Requirements: - Should possess positive attitude to support the business. - 5 days’ work from office is mandatory including one weekend during Month-end Close cycle