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Tata Consultancy Services · New York, NY

# CX Salesforce Solution Architect

New York, NY $220,000 - $240,000 Sales 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/419246J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / CX Salesforce Solution Architect

## Job description

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.
- Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
- Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
- Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
- Build trusted advisor relationships and identify opportunities for cross-platform integration.
- Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains,
- Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,
- Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends,
- Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,
- Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),
- Experience in working with team based in multiple time zones,

### Innovation Mindset Qualifications
- 13+ years of overall experience with 10+ years’ deep expertise in Salesforce ecosystem.
- Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.
- Hands-on experience with AI/ML integration and data-driven solutioning.
- Strong understanding of CRM architecture, governance, and integration frameworks.
- Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.
- Excellent communication, stakeholder management, and presentation skills.

### NICE TO HAVE
- Certification e.g. Salesforce, ServiceNow etc.

### Salary Range

$220,000 - $240,000 a year #LI-MG2

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: New York, NY
- Pay: $220,000 - $240,000[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/419246J)

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