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Tata Consultancy Services · Edison, NJ

# ServiceNow Solution Architect (ITSM)

Edison, NJ $159,800-$188,000 Consulting 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423925J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / ServiceNow Solution Architect (ITSM)

## Job description

The ServiceNow Solution Architect (IT Operations Platform) is accountable for the end-to-end architecture, governance, and evolution of the organization’s IT Operations platform, spanning ITSM, ITOM, CMDB/service model, observability integrations, and Now Assist (GenAI). This role ensures ServiceNow operates as the system of record and execution control plane for IT Operations, enabling service-aware operations, faster incident recovery, reduced outages, improved change success, and AI-assisted productivity, while maintaining platform scalability, security, compliance, and upgradeability.

This role requires strong customer-facing capabilities, including architecture defense, RFP solutioning, and leadership of onshore and offshore solution and delivery teams.

### Qualifications
- 15+ years in IT Operations / ITSM / platform or enterprise architecture
- 10+ years enterprise ServiceNow experience across ITSM, ITOM, and CMDB
- Strong understanding of major incidents, change risk, problem prevention, and service reliability
- Proven capability integrating observability platforms with ServiceNow workflows
- Executive communication skills with strong governance and design authority mindset
- Proven experience designing and rolling out Now Assist / GenAI-enabled workflows
- Strong working knowledge of: o ITSM (Incident, Request, Knowledge, Major Incident) o ITOM & CMDB (service/CI context, event impact awareness)
- Experience integrating conversational AI with automation and enterprise workflows
- Ability to communicate AI solution value clearly to operations and leadership Required Certifications: (at least one of the below) ServiceNow CSA, CIS ITSM, CIS ITOM, ITIL v4; experience with AIOps and GenAI enablement.

### Salary Range

$159,800-$188,000 a year #LI-AK1

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Edison, NJ
- Pay: $159,800-$188,000[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423925J)

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