[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Irvine, CA # Service Delivery Manager Irvine, CA Manager or lead $110,000-$140,000 Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/421946J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Delivery Manager ## Job description Service Delivery Manager Must Have Technical/Functional Skills Data Bricks, EBT,Airflow, Asset Management exp Roles & Responsibilities We are seeking an experienced Service Delivery Manager (SDM) to lead Business-As-Usual (BAU) Operations, Production - Support, and L3 Application/Data Platform - Support within the Enterprise Data Office (EDO) organization supporting Asset Management business functions. The SDM will be accountable for end-to-end service delivery, production stability, incident and problem management, service governance, operational excellence, SLA adherence, stakeholder communication, and continuous improvement initiatives across enterprise data platforms and business-critical applications. The ideal candidate will possess strong expertise in Asset Management operations, Enterprise Data Platforms, Incident Management, ITIL Service Management, Data Operations, Cloud Platforms (Azure/AWS), Databricks, and Data Governance. - Own end-to-end BAU service delivery for EDO applications, platforms, and data services. - Serve as the primary point of contact for Production Support and L3 Service Operations. - Ensure compliance with service-level agreements (SLAs), operational KPIs, and governance standards. - Lead global support teams across multiple regions and time zones. - Drive operational stability and platform reliability for business-critical data services. - Establish service management processes aligned with ITIL best practices. - Lead L3 support teams responsible for critical production applications and data platforms. - Manage Major Incident (P1/P2) resolution and stakeholder communications. - Ensure rapid triage and resolution of production issues. - Oversee root cause analysis (RCA) and preventive action implementation. - Coordinate support activities across Development, Infrastructure, Cloud, Security, and Business teams. - Drive reduction in recurring incidents through proactive remediation. - Incident, Problem & Change Management ### Manage - Incident Management - Problem Management - Change Management - Release Management - Service Request Management - Lead post-incident reviews and lessons learned sessions. - Ensure proper change governance and production readiness reviews. - Minimize operational risk associated with releases and platform changes. - Maintain operational runbooks and knowledge repositories. - ________________________________________ - Data Platform Operations - Manage operational support for: - Enterprise Data Warehouse - Data Lake Platforms - Databricks Environments - Data Integration Solutions - Data Governance Platforms - Analytics and Reporting Platforms - Key responsibilities include: - Monitoring data pipelines - Data quality issue management - Batch processing oversight - Platform health monitoring - Data reconciliation and integrity checks - Regulatory reporting support - ________________________________________ - Stakeholder Management - Collaborate with: - Chief Data Office (CDO) - Portfolio Management Teams - Trading & Investment Operations - Data Governance Teams - Business Product Owners - Enterprise Architecture Teams - Infrastructure and Cloud Teams - Compliance & Risk Functions - Service Performance & Governance ### Track and report - SLA Compliance - Availability Metrics - Incident Trends - MTTR (Mean Time to Resolve) - MTBF (Mean Time Between Failures) - Service Reliability Metrics - Capacity Utilization - Customer Satisfaction Metrics - Continuous Improvement & Automation Salary Range- $110,000-$140,000 a year