[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Kansas City, MO # Data Center Operations Lead Kansas City, MO Manager or lead $85,000-$100,000 Data & Analytics Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/419417J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Data Center Operations Lead ## Job description Data Center Operations Lead The Data Center Operations Lead / Architect is primarily responsible for leading 24/7 data center operations, ensuring high availability, reliability, security, and cost-effective delivery of infrastructure services. This role focuses heavily on operational excellence, incident management, and service delivery, while providing practical architectural inputs to improve performance, scalability, and stability. ### Key Responsibilities Operations Management (Primary Focus) - Lead and manage day-to-day data center operations across servers, storage, networking, and facilities - Ensure maximum uptime, system availability, and SLA compliance - Oversee monitoring, alerting, and proactive issue resolution - Manage operational activities such as backups, patching, batch jobs, and scheduled maintenance - Ensure reliable, secure, and cost-effective delivery of infrastructure services Incident, Problem & Change Management - Act as the primary escalation point for critical incidents and outages - Drive resolution of incidents in collaboration with cross-functional teams - Lead root cause analysis (RCA) and implement preventive measures - Ensure strict adherence to ITIL processes (Incident, Problem, Change, Service Request Management) Service Delivery & Process Governance - Lead ITIL-aligned service delivery processes, ensuring consistent execution - Drive operational excellence, SLA adherence, and continuous improvement initiatives - Ensure high-quality handling of incidents, problems, changes, and service requests Team Leadership - Lead, mentor, and manage a team of data center engineers and operations staff - Manage shift schedules, on-call rotations, and 24/7 support coverage - Drive performance management and team skill development ### Infrastructure Operations & Maintenance - Oversee installation, configuration, maintenance, and lifecycle management of infrastructure - Manage hardware upgrades, patching, and DC activities (Moves/Adds/Changes) - Ensure backup, disaster recovery (DR), and business continuity readiness Architecture Support (Secondary Focus) - Provide operational insights into infrastructure design and architecture decisions - Support implementation of new technologies ensuring operational readiness and stability - Recommend improvements for performance, capacity, and resilience ### Capacity & Performance Management - Monitor infrastructure utilization and performance metrics - Plan and manage capacity and scalability requirements - Optimize resource usage to improve efficiency and reduce cost ### Vendor & Stakeholder Management - Coordinate with vendors for support, maintenance, and issue resolution - Collaborate with Cloud, Network, Security, and Application teams - Ensure adherence to SLAs and service delivery commitments ### Compliance & Security - Ensure compliance with security standards, policies, and regulatory requirements - Maintain operational documentation and SOPs - Support audits, risk assessments, and compliance activities ### Monitoring & Reporting - Manage monitoring tools and implement alert thresholds - Track and report key metrics such as uptime, MTTR, SLA compliance, and incident trends - Provide dashboards and reports to leadership ### Technical Skills - Responsible for ensuring reliable, secure, and cost effective delivery of infrastructure services across the environment - Strong hands-on expertise in servers, storage, networking, and virtualization - Deep understanding of ITIL processes (Incident, Problem, Change, Service Requests) - Experience with monitoring tools and ITSM platforms (e.g., ServiceNow) ### Experience - Typically requires 10–15+ years of experience in data center operations, infrastructure support, or similar operations-focused leadership roles - Proven experience managing 24/7 production environments Process - Leads ITIL-aligned service delivery processes, ensuring consistent and efficient execution - Ensures governance across incident, problem, change, and service request management - Focus on operational stability, process adherence, and continuous improvement ### Preferred Skills - Experience in banking or financial services domain - Exposure to cloud platforms (Azure, AWS) and hybrid environments - Familiarity with automation tools (Ansible, Terraform) - Strong troubleshooting and analytical capabilities ### Key Competencies - Strong operations leadership and incident management skills - Ability to work in high-pressure, critical production environments - Excellent problem-solving and decision-making abilities - Effective communication and stakeholder management ### Work Environment - 24/7 support model with on-call responsibilities - Coordination across multiple data center locations and teams Salary Range- $85,000-$100,000 a year #LI-SP3 #LI-VX1