[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Sydney # Senior Service Engineer Sydney Senior individual contributor Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/421504J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Senior Service Engineer ## Job description ### Technical and Industry Expertise 8+ years’ experience in IT industry (Avaya, Verint, Aspect etc). Experience with Contact Centre technology/tools including Avaya, Verint, Aspect Dialler, WFM, Voice, AppDynamics, Splunk, Elastic, Aternity, Power BI, Oracle EOM, Service Now, PowerShell, MO365, etc Three years’ experience in service delivery operations and a broad range of IT platforms and disciplines Experience in a financial services industry desirable - Strong analytical and troubleshooting skills - Ability to handle critical production issues - Strong written and verbal communication skills desirable Good understanding of Avaya Aura Platform and Protocols like SIP & H.323. Work with OEM, telecom providers, and customer technical teams. Lead Major Incident Management and provide technical ownership.