[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Bengaluru # WFM/MIS/RTA Bengaluru Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/417755J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / WFM/MIS/RTA ## Job description ### RTA - - Monitor queues, agent states and adherence to published schedules - Trigger intraday recovery actions; manage AUX and shrinkage controls - Publish real-time alerts to Ops/TLs; document deviations - Support updates during outages and coordinate IT evidence logs MIS - - Develop and publish daily/weekly/monthly MIS for KPIs (AHT, NPS, Accuracy, Adherence, Attrition) - Automate standard reports; maintain data integrity and governance - Support RnP calculations and performance deep-dives Partner with Ops/QA/Training for analytical insights WFM - - Own monthly/quarterly forecasts, staffing plans and schedules by LOB - Ensure schedule attainment, shrinkage control and on-time hiring ramps - Run WFM governance; publish staffing plans by agreed timelines - Partner with Ops for intraday management and performance outcomes