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Tata Consultancy Services · Mumbai

# Service Desk

Mumbai IT & Infrastructure 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/423994J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Desk

## Job description

### Role

Service Desk Exp: 3-8 yrs Location: Mumbai Must have skills:
- Service Desk Operations & ITSM (ServiceNow) Hands‑on experience using ServiceNow ITSM for logging, categorizing, prioritizing, and resolving incidents and service requests in line with ITIL best practices.
- Incident & Request Management (L1 / L1.5) Strong understanding of the incident and service request lifecycle, including first‑level troubleshooting, resolution, and structured escalation to L2/L3 teams.

Good to have: ITIL Awareness / Certification Familiarity with ITIL best practices; ITIL Foundation certification is an added advantage.

## Qualifications

BACHELOR OF TECHNOLOGY

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Mumbai[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/423994J)

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