[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Taiwan Semiconductor jobs](https://jobs.opennash.com/companies/taiwan-semiconductor/) · [Search jobs](/search/)

Taiwan Semiconductor · Kumamoto, JP

# JASM - IT - User Support Engineer (6615)

Kumamoto, JP IT & Infrastructure 

Listed on Taiwan Semiconductor’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Taiwan Semiconductor’s careers site →](https://ro.careers.tsmc.com/job/Kumamoto-JASM-IT-User-Support-Engineer-%286615%29-43/1062261266/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Taiwan Semiconductor](https://jobs.opennash.com/companies/taiwan-semiconductor/) / JASM - IT - User Support Engineer (6615)

## Job description

Played as an IT User Support engineer, who provides technical support and maintenance services in a rapid manner to Fab User and to bridge issue solving for advanced ones in-between User & system product team at tsmc headquarters. Job Responsibilities （Immediately after hiring)
- Performs defined tasks per documented instructions/processes (SOP).
- Monitors and manipulates alarms handling.
- Executes system fast recovery and unexpected system event handling.
- Respond to incoming telephone calls, and email inquiries from internal users (Fab User) regarding fab system-related problems.
- Join 1st line shift to demonstrate capability above before becoming a Fab System Domain Expert.
- Demonstrate expertise in fab systems domain including GigaCIM, AIOP, EA, ENGCIM, AIEDA.
- Be able to analyze Fab systems cases or issues and co-worked with DevOps team to continuously optimize Fab system performance.
- Fluent Japanese/Mandarin speaking and listening, and English is a plus. (Scope of change) There is a reassignment to the work specified by the Company.

### Minimum Qualifications

1. Bachelor's degree or above, majored in computer science, information management, electrical engineering or IT-related areas. 2. Capable for Japanese/Mandarin business level communication skills in oral and English in written are suggested. 3. 2-year of IT experience or semiconductor industrial/Fab are required.

### Preferred Qualifications
- Good interpersonal skills.
- Ability to work in high-pressure situations.
- Capable of demonstrating teamwork.

### Working Conditions
- Location - （Immediately after hiring) 4106-1 Haramizu, Kikuyou-machi, Kikuchi-gun, Kumamoto, 869-1102 (Scope of Change) Location determined by the Company
- Working Days & Hours
- Working Days & Hours - 3 day-on, 3 day-off shift (D-shift 7:20AM~7:20PM, N-shift 7:20PM~ Next day 7:20AM)
- Benefits, Welfare
- Health insurance, Employee pension, Employment insurance, Industrial accident compensation insurance, Pension plan, Retirement allowance plan, Annual leave,

### Commuting allowance
- Actual expenses (maximum 50,000 yen/month), Housing allowance (In accordance with company's regulations)
- Business Holiday

### Saturdays, Sundays & Holidays, Vacation regulations
- GW vacation, Summer vacation, Year-end and New Year vacations ※Follows the vacation regulations according to the company calendar
- Recruitment Process - 2-3 interviews+ Aptitude Test→ offer

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Kumamoto, JP[Apply on Taiwan Semiconductor’s careers site →](https://ro.careers.tsmc.com/job/Kumamoto-JASM-IT-User-Support-Engineer-%286615%29-43/1062261266/)

## More jobs at Taiwan Semiconductor

### [IT_iCC(Infrastructure Command Center) Engineer](https://jobs.opennash.com/companies/taiwan-semiconductor/jobs/16c45604408af16ee5be/)

Kumamoto, JP

### [Accessibility Hiring_Office Support Staff_Contractor](https://jobs.opennash.com/companies/taiwan-semiconductor/jobs/6c3cc55d787a951f0b91/)

Kumamoto, JP

### [Accessibility hiring (障がい者採用) _ Assistant Administrator_ Contractor](https://jobs.opennash.com/companies/taiwan-semiconductor/jobs/7fdb07f07d378787ddb3/)

Kumamoto, JP

### [DIF（Module Engineering Technician）](https://jobs.opennash.com/companies/taiwan-semiconductor/jobs/72ab275da939a7a67a09/)

Kumamoto, JP

### [Dedicated Occupational Doctor](https://jobs.opennash.com/companies/taiwan-semiconductor/jobs/0c6bb7bd1fe4e540c889/)

Kumamoto, JP

## Similar jobs at other companies

### [Senior Domain Manager End User Support](https://jobs.opennash.com/companies/bajaj-finserv/jobs/2db48c33b0b6098a20e1/)

Bajaj Finserv · Pune Corporate Office - Mantri

### [User Access Management Engineer_3132](https://jobs.opennash.com/companies/allianz/jobs/7de69d18a62cf5efc211/)

Allianz · Kuala Lumpur, Malaysia

### [IT User Support/ Responsable du soutien informatique aux utilisateurs](https://jobs.opennash.com/companies/siemens-energy/jobs/e438e107d043c1e61fe9/)

Siemens Energy 

### [End User Support Engineer (L2/L3) - DWS](https://jobs.opennash.com/companies/societe-generale/jobs/3e2b0f313fc8fe0b82a1/)

Société Générale · Bangalore, India

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)