[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Super Micro Computer jobs](https://jobs.opennash.com/companies/super-micro-computer/) · [Search jobs](/search/) Super Micro Computer · San Jose, CA # Service Quality & Customer Experience Analyst San Jose, California, United States $115,000 - $135,000 Manufacturing & Production Listed on Super Micro Computer’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Super Micro Computer’s careers site →](https://jobs.supermicro.com/job/San-Jose-Service-Quality-&-Customer-Experience-Analyst-Cali/1428831300/) [OpenNash Jobs](https://jobs.opennash.com/) / [Super Micro Computer](https://jobs.opennash.com/companies/super-micro-computer/) / Service Quality & Customer Experience Analyst ## Job description ### Job Req ID 29956 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. ### Job Summary The Service Quality & Customer Experience Analyst supports global Service Operations by evaluating service quality, customer interactions, process compliance, and operational performance. This role will identify trends and improvement opportunities and partner with operational teams to strengthen service consistency and the customer experience. This role can be based out of CA, NV, UT, AZ and TX. ### Essential Duties and Responsibilities Includes the following essential duties and responsibilities (other duties may also be assigned): Develop and support quality assurance standards, scorecards, and evaluation processes. Review service interactions and case activity for quality, accuracy, compliance, and customer experience. Analyze quality trends, customer feedback, SLA performance, and operational metrics. Identify recurring service gaps and recommend corrective actions. Develop dashboards and reporting for quality and customer experience performance. Partner with Service Operations, Training, PMO, and regional teams on improvement initiatives. Support coaching and training needs identified through quality analysis. Use Salesforce Service Cloud data to evaluate service performance and process adherence. ### Qualifications Bachelor’s degree or equivalent relevant experience. 5+ years of quality assurance, customer experience, service operations, or related experience. Experience developing or administering QA programs, scorecards, or performance metrics. Strong analytical and reporting skills. Salesforce Service Cloud experience preferred. Excellent communication, organization, and problem-solving skills. Salary Range $115,000 - $135,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: San Jose, California, United States - Pay: $115,000 - $135,000[Apply on Super Micro Computer’s careers site →](https://jobs.supermicro.com/job/San-Jose-Service-Quality-&-Customer-Experience-Analyst-Cali/1428831300/) ## More jobs at Super Micro Computer ### [(Sr.) Manager, Production](https://jobs.opennash.com/companies/super-micro-computer/jobs/03a393583d830a94c4de/) San Jose, California, United States ### [Failure Analysis Engineer - Manufacturing](https://jobs.opennash.com/companies/super-micro-computer/jobs/882669e229655070865a/) San Jose, California, United States ### [Manager, Quality Assurance](https://jobs.opennash.com/companies/super-micro-computer/jobs/71c796b559420763b304/) San Jose, California, United States ### [Manufacturing Engineer](https://jobs.opennash.com/companies/super-micro-computer/jobs/d7418272871f41553b89/) San Jose, California, United States ## Similar jobs at other companies ### [Customer Experience Banker](https://jobs.opennash.com/companies/huntington-bank/jobs/b57e8a0471160f6f47eb/) Huntington Bank · Bridgeport, OH ### [Customer Experience Banker](https://jobs.opennash.com/companies/huntington-bank/jobs/6bf97ccfa5299b9672a2/) Huntington Bank · Pittsburgh, PA ### [Principal - Customer Experience Program Manager](https://jobs.opennash.com/companies/microsoft/jobs/4ecd26b228efe4291d07/) Microsoft · United States, Washington, Redmond ### [Customer Experience Coor](https://jobs.opennash.com/companies/tjx-cos/jobs/9bcc78d1dfb7196a3dcf/) TJX Cos · Statesville, North Carolina OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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