[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Sun Life Financial jobs](https://jobs.opennash.com/companies/sun-life-financial/) · [Search jobs](/search/) Sun Life Financial # Client Service Center Supervisor Makati City, National Capital Region Manager or lead Customer Support Listed on Sun Life Financial’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Sun Life Financial’s careers site →](https://sunlife.wd3.myworkdayjobs.com/Experienced-Jobs/job/Makati-City-National-Capital-Region-Manila/Client-Service-Center-Supervisor_JR00127814) [OpenNash Jobs](https://jobs.opennash.com/) / [Sun Life Financial](https://jobs.opennash.com/companies/sun-life-financial/) / Client Service Center Supervisor ## Job description You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. ### Our values shape how we work caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. ### Job Description Job description The Supervisor is responsible for leading and managing Client Service Center (CSC) operations to ensure exceptional service delivery, operational excellence, and employee engagement while meeting all established performance targets and organizational standards. Preferred skills Service Leadership & Customer Focus Performance Management & Accountability People Development & Coaching Financial Management Operational Excellence Change Management - Process Improvement Communication & Interpersonal Skills Multi-tasking & Time Management - Proficiency with Salesforce, Ingenium, and other digital tools Qualifications Graduate of a 4-year course 4-6 Years Frontline client servicing experience Computer literate Team Player - Knowledge of financial/insurance concepts an advantage ### Responsibilities Client Service & Operations Management - Ensure walk-in agents, clients, and shareholders receive timely, professional, and accurate information to retain their business and generate new opportunities Allocate resources and manage CSC performance to maintain service level targets and standards at all times - Implement adequate control procedures to ensure correct processing of collections and disbursements across all Lines of Business (SLOCPI, SLGFI, SLAMCI, SLFPI) - Monitor and ensure 100% compliance to published Turnaround Time (TAT) for all transactions - Ensure timely closure of action items from Monthly Complaints Forum within prescribed TAT Support mandatory logging and processing of CSC transactions in Salesforce (Policy Disbursement, Inquiries, Policy Servicing, Fund Switch/Allocation, Complaints) ### Bulleted List Job Category Customer Service / Operations Posting End Date: 29/11/2026 ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Makati City, National Capital Region[Apply on Sun Life Financial’s careers site →](https://sunlife.wd3.myworkdayjobs.com/Experienced-Jobs/job/Makati-City-National-Capital-Region-Manila/Client-Service-Center-Supervisor_JR00127814) ## More jobs at Sun Life Financial ### [Manager, Agency Training Support and Services](https://jobs.opennash.com/companies/sun-life-financial/jobs/4c3591c14f39c6dfc18b/) Makati City, National Capital Region ### [Trainer](https://jobs.opennash.com/companies/sun-life-financial/jobs/3d3ec2cccca28b0188a9/) Makati City, National Capital Region ### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/sun-life-financial/jobs/5b69b1d4d698fb404117/) Montreal, Quebec ### [Contact Center Representative](https://jobs.opennash.com/companies/sun-life-financial/jobs/c7ed9f673b76ce915e1d/) ### [Individual Client Service Co-Ordinator](https://jobs.opennash.com/companies/sun-life-financial/jobs/56bad1e4b45e2d29d051/) Waterford, Ireland ## Similar jobs at other companies ### [Supervisor, IT Service Center](https://jobs.opennash.com/companies/cardinal-health/jobs/c6e3db77c953e203b056/) Cardinal Health · Taguig, National Capital Region ### [SBS Client Service Midwest Client Service Representative I](https://jobs.opennash.com/companies/automatic-data-processing/jobs/e603513907bd04744a08/) Automatic Data Processing · Makati City, Metro Manila, Philippines ### [Senior Marketing Specialist, Client Experience Center Advisor](https://jobs.opennash.com/companies/ntt/jobs/12ffead87973b2046de0/) NTT · London, United Kingdom ### [business applications excellence manager client relations center](https://jobs.opennash.com/companies/richemont/jobs/97d48a4187dc4763997d/) Richemont ### [performance insight senior analyst client relations center](https://jobs.opennash.com/companies/richemont/jobs/644a2793b294a2d2ef66/) Richemont OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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