[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Sun Life Financial jobs](https://jobs.opennash.com/companies/sun-life-financial/) · [Search jobs](/search/) Sun Life Financial · Hunghom, Kowloon, Hong Kong # Manager I, Claims Services Hunghom, Kowloon, Hong Kong Manager or lead Listed on Sun Life Financial’s official careers site. Posted October 7, 2026. Check that it is still open and apply there. [Apply on Sun Life Financial’s careers site →](https://sunlife.wd3.myworkdayjobs.com/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Manager-I--Claims-Services_JR00128225) [OpenNash Jobs](https://jobs.opennash.com/) / [Sun Life Financial](https://jobs.opennash.com/companies/sun-life-financial/) / Manager I, Claims Services ## Job description You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. ### Our values shape how we work caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. ### Job Description This role supports effective claims management through complex and major claims handling, involve overseeing junior case reviews and establish medical cost/quality control guidelines as well as communicate with channel on claims initiatives. ### Responsibilities Handle and assess complex claims, including cases requiring escalation or further review. Manage claims appeals and complaints, ensuring appropriate review, follow-up, and resolution. Communicate with distribution channels and relevant stakeholders on claims enquiries, issues, and updates. Manage mini projects and claims-related initiatives, coordinating with relevant parties to support implementation. Conduct market intelligence and benchmarking to identify market practices, trends, and insights relevant to claims. Drive operational efficiency by identifying process improvements and opportunities to streamline claims operations. ### Requirements University degree, preferably in business, healthcare administration or related discipline Minimum - 5+ years relevant life insurance claims experience, with at least - 2 years in managerial role and TPAs relationship management experience - Excellent leadership skills - Proficiency in data analysis and reporting - Strong communication and interpersonal skills With quality assurance experience - Knowledge of medical terminology and procedures - Knowledge of regulatory requirements and compliance standards in the insurance industry At Sun Life, we’re driven by our Purpose: to help Clients build lifetime financial security and lead healthier lives. Across Asia, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued. We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate. We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose). ### Job Category Claims - Life & Disability Posting End Date: 05/12/2026 ## At a glance - Posted by the employer: Oct 7, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 11 days - Location: Hunghom, Kowloon, Hong Kong[Apply on Sun Life Financial’s careers site →](https://sunlife.wd3.myworkdayjobs.com/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Manager-I--Claims-Services_JR00128225) ## More jobs at Sun Life Financial ### [Actuarial Analyst / Senior Actuarial Analyst](https://jobs.opennash.com/companies/sun-life-financial/jobs/125534fa5e22e82efcd7/) Hunghom, Kowloon, Hong Kong ### [Actuarial Internship 2027](https://jobs.opennash.com/companies/sun-life-financial/jobs/97f672ddd6aab8b2675a/) Hunghom, Kowloon, Hong Kong ### [Hong Kong Actuarial Internship 2026](https://jobs.opennash.com/companies/sun-life-financial/jobs/4f8872ba3263bde2db4c/) Hunghom, Kowloon, Hong Kong ### [Manager I, Client Digital](https://jobs.opennash.com/companies/sun-life-financial/jobs/e23377e16efac97d77af/) Hunghom, Kowloon, Hong Kong ### [Manager, Product Pricing](https://jobs.opennash.com/companies/sun-life-financial/jobs/6fbf9035582abd652a70/) Hunghom, Kowloon, Hong Kong ## Similar jobs at other companies ### [Senior Manager, Quality Assurance and Audit, North America Claims, Claims Shared Services](https://jobs.opennash.com/companies/axis-capital-holdings/jobs/2250b08fe9f4564a5920/) Axis Capital Holdings ### [Senior Claims Investigator, Personal Lines Claims, Investigative Services](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/df05e90d0088f9fe39fa/) Zurich Insurance Group · Waterloo, ON, CA ### [Senior Property Claims Representative/Property Claims Specialist - Specialty Human Services](https://jobs.opennash.com/companies/american-financial-group/jobs/4a8c656a4a498137f08c/) American Financial Group · Remote ### [Claims Services Associate (P&C Retail)](https://jobs.opennash.com/companies/axa-group/jobs/63f3b942bc1635e9727b/) AXA Group · HONG KONG ### [Global Markets Performance Lead, Claims Shared Services](https://jobs.opennash.com/companies/axis-capital-holdings/jobs/93381454fc132e861947/) Axis Capital Holdings OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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