[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All StoneX Group jobs](https://jobs.opennash.com/companies/stonex-group/) · [Search jobs](/search/) StoneX Group · SAO PAULO, Brazil # Technical Support Analyst - Level 1 (Analista de Suporte Técnico- Nível 1) SAO PAULO, Brazil Full-time IT & Infrastructure Listed on StoneX Group’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on StoneX Group’s careers site →](https://english-stonex.icims.com/jobs/16839/login) [OpenNash Jobs](https://jobs.opennash.com/) / [StoneX Group](https://jobs.opennash.com/companies/stonex-group/) / Technical Support Analyst - Level 1 (Analista de Suporte Técnico- Nível 1) ## Job description ### Overview Conectando clientes aos mercados – e talentos às oportunidades Com mais de 5.400 colaboradores e mais de 80.000 clientes institucionais, comerciais e de pagamentos, operamos em mais de 80 escritórios distribuídos por seis continentes. Como uma empresa Fortune 100 listada na Nasdaq, conectamos clientes aos mercados globais — com foco em inovação, conexão humana e na oferta de produtos e serviços de classe mundial para todos os tipos de investidores. Estamos em busca de um novo talento para integrar nossa equipe de Suporte Técnico nas Américas, com atuação em regime híbrido. Você trabalhará com uma equipe global, prestando suporte a diferentes mercados. Também irá interagir com diversos departamentos e sistemas, viabilizando o suporte à rede SWIFT — a maior rede interbancária do mundo. Connecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. We are looking for a new talent to join our technical support team in the Americas. You will work with a global team, providing support for diverse markets. You will interact with different departments and systems, facilitating support for the SWIFT network - the largest interbank network in the world. ### Responsibilities Aprender sobre a rede SWIFT e seus componentes Responder a chamadas internas e externas (incidentes, dúvidas e solicitações) Participar de reuniões remotas Investigar e diagnosticar problemas Executar tarefas de manutenção programadas Jub Purpose and Responsibilities Learn about the SWIFT network and its components - Respond to internal and external calls (incidents, questions, requests) - Participate in remote meetings - Investigate and diagnose problems - Perform scheduled maintenance tasks Qualifications ### Idiomas - Inglês avançado a fluente - Habilidade de resolução de problemas - Conhecimento comprovado em ITIL - Conhecimento em ferramentas de monitoramento - Sistemas de abertura e fechamento de chamados (atendimento técnico) - Facilidade de comunicação interpessoal Diferencial, mas não obrigatório: Espanhol: básico a intermediário Ambiente de trabalho: Escritório localizado em São Paulo (Itaim Bibi) Híbrido (4x/semana presencial e 1x/semana remoto) Benefícios Salário compatível ao mercado PLR Assistência Médica e Odontológica Vale transporte e/ou Estacionamento no Local Vale Alimentação e Refeição Seguro de Vida Total Pass ou Gympass (Wellhub) Day Off no aniversário & Clube de benefícios Perspectiva de crescimento profissional Qualifications Language: Fluent English, Spanish is a differential - Problem solving ability - Proven knowledge of ITIL - Knowledge of Monitoring Tools; - Ticket Opening and Closing System (Technical Calls) ### Ease of interpersonal communication Work environment - Office located in São Paulo Hybrid model (4 days/week in the office, 1 day/week remote) ### Benefits Medical and life insurance Public Transportation Voucher Meal and food allowances TotalPass or Gympass #LI-FS1 ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 3 days - Location: SAO PAULO, Brazil - Employment type: Full-time[Apply on StoneX Group’s careers site →](https://english-stonex.icims.com/jobs/16839/login) ## More jobs at StoneX Group ### [Infrastructure and Support Analyst (Analista de Suporte Técnico)](https://jobs.opennash.com/companies/stonex-group/jobs/2e9c0fb4a8c45a0d1bdc/) SAO PAULO, Brazil ### [Senior Network Engineer (Engenheiro de Redes Sênior)](https://jobs.opennash.com/companies/stonex-group/jobs/9bbd12a32f13cb948749/) SAO PAULO, Brazil ### [Compliance Analyst - Transaction Monitoring (Analista de Compliance - Monitoramento de Transações)](https://jobs.opennash.com/companies/stonex-group/jobs/0dc6fe9dc9a2f9dd86ac/) SAO PAULO, Brazil ### [Credit Analyst](https://jobs.opennash.com/companies/stonex-group/jobs/44cf2a1c36ea9e1a73e5/) SAO PAULO, Brazil ### [Customer Support Analyst – Trading Platforms Support (Analista de Atendimento – Suporte à Plataformas de Negociação)](https://jobs.opennash.com/companies/stonex-group/jobs/5332c2313faeeaab12f9/) SAO PAULO, Brazil ## Similar jobs at other companies ### [Computer Systems Technical Support Analyst](https://jobs.opennash.com/companies/lockheed-martin/jobs/08d36d42a814c53228b3/) Lockheed Martin · Brussels, BEL ### [Sr Technical Support Analyst (ONSITE)](https://jobs.opennash.com/companies/munson-healthcare/jobs/c661d7900e4f3427d78f/) Munson Healthcare ### [Technical Support Analyst – Digital Assets](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/88fbc41b242ed49b8190/) National Bank of Canada ### [Product Technical Support Analyst (Fund Accounting)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/dd452554c87e6bfc5c39/) Fidelity National Information (FIS) · FIS, Manila, Philippines ### [Analyst Senior, Product Technical Support](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/600d7a27b15765958224/) Fidelity National Information (FIS) · Westend Center I, Sector II, Aundh, Pune-, Mahārāshtra, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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