[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Steel Dynamics · Fort Wayne, IN # IT Software Support Technician Fort Wayne, IN, US Software Engineering Listed on Steel Dynamics’s official careers site. Posted August 4, 2026. Check that it is still open and apply there. [Apply on Steel Dynamics’s careers site →](https://careers-steeldynamics.icims.com/jobs/7825/it-software-support-technician/job?in_iframe=1) [OpenNash Jobs](https://jobs.opennash.com/) / [Steel Dynamics](https://jobs.opennash.com/companies/steel-dynamics/) / IT Software Support Technician ## Job description Subsidiary Steel Dynamics Overview This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions. ### Responsibilities Answer service desk phone calls. Log calls requesting technical assistance into the service desk software. Troubleshoot software issues and document resolutions. Assign work orders, follow up on status, and communicate status to users. Handle requests & verify requested information with managers, and track progress. Support Retail equipment- ATM, printers, cameras, scale interface. Periodically travel to remote locations and assist other IT technicians. All other duties as required. Represent the company in a professional manner and provide excellent Customer Service. ### Qualifications Required Excellent problem-solving skills and work well in a team environment Understanding of business processes, transaction flows, and compliance requirements Positive attitude and highly motivated A team player with excellent communication skills Timely communication and compliance with policies and procedures. Customer service oriented. Preferred Associate degree or equivalent technical work experience (3 years). Knowledge of various versions of Microsoft Windows and Office. The ideal candidate would be energetic, detail oriented, and organized. Experience with querying data from various systems and databases. Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers. ## At a glance - Posted by the employer: Aug 4, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 1, 2026 - Listed for: 89 days - Location: Fort Wayne, IN, US[Apply on Steel Dynamics’s careers site →](https://careers-steeldynamics.icims.com/jobs/7825/it-software-support-technician/job?in_iframe=1) ## More jobs at Steel Dynamics ### [1st Shift Heavy Equipment Operator](https://jobs.opennash.com/companies/steel-dynamics/jobs/034116fc387dfc3d59c3/) Fort Wayne, IN, US ### [2nd Shift Industrial Maintenance Technician](https://jobs.opennash.com/companies/steel-dynamics/jobs/ae022873c1e2fab8f627/) Fort Wayne, IN, US ### [2nd Shift Production Employee](https://jobs.opennash.com/companies/steel-dynamics/jobs/ddb1800016fc1b4c83ec/) Fort Wayne, IN, US ### [Administrative Assistant](https://jobs.opennash.com/companies/steel-dynamics/jobs/b8b04722a13e34464bbc/) Fort Wayne, IN, US ## Similar jobs at other companies ### [Technology Support Lead - Software Asset Optimization Owner](https://jobs.opennash.com/companies/jpmorganchase/jobs/274892f2de2d23b8c3f0/) JPMorganChase · OH, United States ### [Desktop Support Technician](https://jobs.opennash.com/companies/bae-systems/jobs/67a85623b34a62d64ae8/) BAE Systems · Anniston, Alabama, United States ### [Senior Data Center IT Support Technician](https://jobs.opennash.com/companies/microsoft/jobs/0fefeeb241c474f668f7/) Microsoft · United States, Virginia, Manassas ### [Technician-Support](https://jobs.opennash.com/companies/trane-technologies/jobs/0b053ad73f53d7079560/) Trane Technologies · Livonia, Michigan, United States of America ### [Facility Support Technician](https://jobs.opennash.com/companies/comfort-systems-usa/jobs/b01b0773f25f28f251f2/) Comfort Systems USA · Richmond, VA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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