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Standard Bank Group · Roodepoort, GP, South Africa

# Dialler Specialist and Resource Planner, Dialler/Workforce team

Roodepoort, GP, South Africa Full-time 

Listed on Standard Bank Group’s official careers site. Posted October 14, 2026. Check that it is still open and apply there.
[Apply on Standard Bank Group’s careers site →](https://jobs.smartrecruiters.com/StandardBankGroup/744000155487569-dialler-specialist-and-resource-planner-dialler-workforce-team)

[OpenNash Jobs](https://jobs.opennash.com/) / [Standard Bank Group](https://jobs.opennash.com/companies/standard-bank-group/) / Dialler Specialist and Resource Planner, Dialler/Workforce team

## Job description

The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems. Focus on all aspects of dialler and CRM administration, monitoring, reporting and analytics.

## Qualifications

### Type of Qualification

First Degree Field of Study: Information Studies Experience Required 3-5 years minimum experience in a dialler environment where focus was placed on all aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster); analytics; stakeholder management.

### Behavioural Competencies

Embracing Change Generating Ideas Making Decisions Providing Insights Technical Competencies: Computer literacy – Advance Excel Skills SAS (Coding/forecasting) Phyton Connex AI Calabrio AWS Salesforce Power BI

## At a glance
- Posted by the employer: Oct 14, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 6 days
- Location: Roodepoort, GP, South Africa
- Employment type: Full-time[Apply on Standard Bank Group’s careers site →](https://jobs.smartrecruiters.com/StandardBankGroup/744000155487569-dialler-specialist-and-resource-planner-dialler-workforce-team)

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