[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Standard Bank Group · Douglas, Isle of Man # Client Experience Manager Douglas, Isle of Man Full-time Manager or lead Listed on Standard Bank Group’s official careers site. Posted October 28, 2026. Check that it is still open and apply there. [Apply on Standard Bank Group’s careers site →](https://jobs.smartrecruiters.com/StandardBankGroup/744000158255044-client-experience-manager) [OpenNash Jobs](https://jobs.opennash.com/) / [Standard Bank Group](https://jobs.opennash.com/companies/standard-bank-group/) / Client Experience Manager ## Job description ### NOTE This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man. We're looking for a highly motivated Client Experience Manager to help shape and enhance the end-to-end client journey across our business. This is a new opportunity for an seasoned client experience professional who thrives on turning client feedback, operational data and insight into tangible improvements. You'll play a key role in identifying client pain points, uncovering root causes and working collaboratively across the organisation to deliver sustainable, measurable enhancements to the client experience. The role is focused on driving improvement and change, rather than traditional customer service management. ## Qualifications Key Outputs Turn client feedback, complaints and service data into actionable insights that improve client outcomes. Identify root causes of client pain points and drive sustainable end-to-end journey improvements. Champion the Voice of the Client across the organisation, ensuring client needs are reflected in decision-making. Influence and collaborate with stakeholders across multiple business areas to deliver measurable change. Produce meaningful reporting and recommendations that support continuous improvement and enhance the client experience. ### Qualifications Degree-level qualification in Business, Customer Experience, Financial Services, or a related discipline is desirable. Professional qualifications or certifications in Customer Experience, Continuous Improvement, Lean, Six Sigma, or Change Management would be advantageous. Evidence of ongoing professional development and a commitment to delivering exceptional client outcomes. ### Experience We're looking for someone with experience in customer or client experience, ideally within financial services or another regulated environment. You should be able to demonstrate experience in: Improving customer or client journeys and service processes. Using customer feedback, complaints and performance data to identify improvement opportunities. Conducting root-cause analysis and implementing solutions that enhance the client experience. Working collaboratively across teams to deliver change and continuous improvement initiatives. Producing and presenting insights, reports and recommendations to stakeholders. Experience of CRM platforms such as Salesforce and continuous improvement methodologies would be advantageous. Behavioural Competencies Providing Insights Examining Information Understanding People Making Decisions Articulating Information ### Technical Competencies Customer Understanding Heart of Customer Experience Mind of Customer Experience Risk Awareness, Management & Strategy #SBO ## At a glance - Posted by the employer: Oct 28, 2026 - First seen by OpenNash: Nov 3, 2026 - Last checked: Nov 3, 2026 - Listed for: 6 days - Location: Douglas, Isle of Man - Employment type: Full-time[Apply on Standard Bank Group’s careers site →](https://jobs.smartrecruiters.com/StandardBankGroup/744000158255044-client-experience-manager) ## Hiring at Standard Bank Group - Open jobs: 102 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All Standard Bank Group jobs](https://jobs.opennash.com/companies/standard-bank-group/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Standard Bank Group ### [Employee Relations, Risk and Benefits Manager](https://jobs.opennash.com/companies/standard-bank-group/jobs/85e754ece9983c98a1f6/) Douglas, Isle of Man ### [Head, Internal Control & Governance](https://jobs.opennash.com/companies/standard-bank-group/jobs/294752d4f468b433db34/) Douglas, Isle of Man ### [Compliance Analyst](https://jobs.opennash.com/companies/standard-bank-group/jobs/0230272d723a3aa51655/) Douglas, Isle of Man ### [Credit Manager](https://jobs.opennash.com/companies/standard-bank-group/jobs/8312e71fa1aedde4dc2a/) Douglas, Isle of Man ### [Regulatory Compliance Officer](https://jobs.opennash.com/companies/standard-bank-group/jobs/0e8f898d1b1f2eaf2599/) Douglas, Isle of Man ## Similar jobs at other companies ### [client experience manager](https://jobs.opennash.com/companies/richemont/jobs/eaf0f3568dabb13fdb56/) Richemont ### [Senior Marketing Specialist, Client Experience Center Advisor](https://jobs.opennash.com/companies/ntt/jobs/12ffead87973b2046de0/) NTT · London, United Kingdom ### [Client Experience Manager, Pharmacy Benefits Management](https://jobs.opennash.com/companies/cvs-health/jobs/1150ef3ea6ec62522125/) CVS Health ### [Corporate Actions Client Experience Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/05f9e7224850aec57360/) JPMorganChase · BOURNEMOUTH, DORSET, United Kingdom OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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