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Société Générale · Tokyo, Japan

# Onboarding Case Lead-Trainee

Tokyo, Japan Manager or lead Finance & Accounting 

Listed on Société Générale’s official careers site. Posted September 30, 2026. Check that it is still open and apply there.
[Apply on Société Générale’s careers site →](https://careers.societegenerale.com/en/job-offers/onboarding-case-lead-trainee-260007RT-en)

[OpenNash Jobs](https://jobs.opennash.com/) / [Société Générale](https://jobs.opennash.com/companies/societe-generale/) / Onboarding Case Lead-Trainee

## Job description

### Client Onboarding & Case Ownership
- Act as the central point of contact for external clients and internal stakeholders for all onboarding‑related matters.
- Maintain full ownership of onboarding cases from initial document collection through to final validation.
- Identify applicable KYC requirements, assess information received, and perform client risk analysis, including AML considerations.
- Provide final validation of KYC analysis and client risk assessment in line with policies and procedures.

### Stakeholder Management & Prioritisation
- Lead the prioritisation of onboarding requests, including facilitation of prioritisation meetings with dedicated representatives from each business line.
- Advise Front Office and clients on SG’s KYC requirements, clearly articulating the regulatory rationale for requested documentation.
- Manage ongoing communication, progress updates, and issue resolution across all key stakeholders.

### Data Quality & Governance
- Ensure the relevance, accuracy, and consistency of client data, including client descriptions and categorisation attributes, across Group systems.
- Be accountable for the proper management of KYC files and client records within internal information systems.
- Ensure cases are delivered within agreed SLAs while maintaining the highest quality standards.

### Operational Excellence
- Monitor personal and pipeline performance to ensure weekly productivity targets are achieved without compromising quality.
- Work closely with outsourcing partners, setting priorities aligned with business expectations and agreed service levels.
- Challenge non‑standard or urgent requests by balancing risk, profitability, and regulatory requirements.

### Risk Escalation & Continuous Improvement
- Identify, report, and escalate blocking, complex, or high‑risk cases to Front Office or Compliance, with clear action plans and transparency.
- Contribute to strategic initiatives including automation, digitalisation, and process transformation by liaising with global, regional, and local project teams.
- Provide regular visibility to local and regional management on progress, risks, and improvements.

## At a glance
- Posted by the employer: Sep 30, 2026
- First seen by OpenNash: Jul 20, 2026
- Last checked: Oct 18, 2026
- Listed for: 90 days
- Location: Tokyo, Japan[Apply on Société Générale’s careers site →](https://careers.societegenerale.com/en/job-offers/onboarding-case-lead-trainee-260007RT-en)

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