[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Snap-on jobs](https://jobs.opennash.com/companies/snap-on/) · [Search jobs](/search/)

Snap-on

# Customer Service Rep II

$20.00 - $25.00 Customer Support 

Listed on Snap-on’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Snap-on’s careers site →](https://careers-snapon.icims.com/jobs/20686/customer-service-rep-ii/job?in_iframe=1)

[OpenNash Jobs](https://jobs.opennash.com/) / [Snap-on](https://jobs.opennash.com/companies/snap-on/) / Customer Service Rep II

## Job description

### Overview

Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration. KEY ACCOUNTIBILITY § Ability to handle a high volume of calls in a quality manner § Converse with customers politely and attentively and to maintain a professional, helpful attitude at all times. § Assist customers with common technical questions.

This will include basic and advanced software and hardware troubleshooting and operational questions § Ability to communicate effectively & positively via calls, potentially diffusing escalated situations as needed. RESPONSIBILITIES § Provide immediate determination of customer needs. Resolve or route call appropriately. § Meet department call metrics and guidelines provided by Manager or Supervisor. § Demonstrate passionate customer care in all phases of job responsibilities § Attend 3rd party and internal training as required. § Collect and enter customer interaction data for each call in- customer management database. § Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes. § Participate in meetings as required.

PHYSICAL DEMANDS/WORK ENVIRONMENT § Fast paced Call Center environment. § Onsite position. Remote work is not available.

### QUALIFICATIONS AND SKILLS

Education: § High School diploma or equivalent. § College degree or equivalent experience in the Automotive Industry preferred.

### Years of Experience

§ At least 1 year previous Customer Service experience preferred.

### Other Requirements

§ Automotive troubleshooting and hands-on repair experience preferred. § Must possess strong verbal and written communication skills and have a professional demeanor. § Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure This position has an hourly rate between $20.00 - $25.00 “Actual compensation may vary based on experience and other factors" Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Pay: $20.00 - $25.00[Apply on Snap-on’s careers site →](https://careers-snapon.icims.com/jobs/20686/customer-service-rep-ii/job?in_iframe=1)

## More jobs at Snap-on

### [Customer Service Rep I](https://jobs.opennash.com/companies/snap-on/jobs/d95d7be2d8e9ec8ca852/)

### [Customer Service Representative](https://jobs.opennash.com/companies/snap-on/jobs/e2e2892cd0ca90745cbc/)

### [Customer Support Specialist](https://jobs.opennash.com/companies/snap-on/jobs/3dc550d401ec42763137/)

### [2nd Shift Laser/Fabrication Operator](https://jobs.opennash.com/companies/snap-on/jobs/398ae01311ea9759c4bb/)

### [2nd Shift Powder Coat Painter](https://jobs.opennash.com/companies/snap-on/jobs/923e684b8411a7eee0ca/)

## Similar jobs at other companies

### [Field Service Technician - Chicago, IL Mobility Customer Service](https://jobs.opennash.com/companies/siemens/jobs/b78bbec4eb6830408f1e/)

Siemens 

### [Service Line Head for Circularity Services (Electrification & Automation Customer Service)](https://jobs.opennash.com/companies/siemens/jobs/cfe528bb031fdf1eea06/)

Siemens 

### [Customer service specialist](https://jobs.opennash.com/companies/totalenergies/jobs/df3ce056e8ebbc9b09b2/)

TotalEnergies 

### [customer service advisor](https://jobs.opennash.com/companies/richemont/jobs/b6430dce1e77e585d28f/)

Richemont 

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)