[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Smurfit Westrock jobs](https://jobs.opennash.com/companies/smurfit-westrock/) · [Search jobs](/search/) Smurfit Westrock # Customer Solutions Strategist $26.07-$30/hr Listed on Smurfit Westrock’s official careers site. Posted October 12, 2026. Check that it is still open and apply there. [Apply on Smurfit Westrock’s careers site →](https://smurfitwestrockta.avature.net/en_US/careers/FolderDetail/Customer-Solutions-Strategist/34035) [OpenNash Jobs](https://jobs.opennash.com/) / [Smurfit Westrock](https://jobs.opennash.com/companies/smurfit-westrock/) / Customer Solutions Strategist ## Job description Description & Requirements Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. ### The Opportunity The Customer Service Specialist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples. Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts. The Customer Solution Strategist will work onsite. ### Shift Mon- Fri, 8am - 5pm (occasional overtime including weekends) ### Pay $26.07-$30/hr Location: Dayton, NJ 08810 How you will impact Smurfit Westrock: Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale. Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information. Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations. Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc. based on customer needs. Uses creative problem solving to achieve sales and customer objectives. Identify cost saving opportunities for accounts to improve profitability. Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment. Provide relevant timelines to ensure on-time delivery. Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation. Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required. Reviews costing and invoicing to ensure agreement with signed quotes. ### What you need to succeed Associate degree (AA) or equivalent from two-year college or technical school preferred. Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred. Experience with project management and meeting specific deadlines in a dynamic environment. Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions. Confident interpersonal, verbal, and written communication skills with various organizational levels. Fluency in English required, verbal and written; bilingual skills preferred. Proficient data entry skills and above average knowledge of MS Office products AS400 a plus Available to work on the last day of each month to process closing of month end. Occasional Travel Heavy RFQ processing Call center environment, will need to wear airpods or headset Sales Support experience a huge plus What We Offer: Corporate culture based on integrity, respect, accountability, and excellence Comprehensive training with numerous learning and development opportunities An attractive salary reflecting skills, competencies, and potential. A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work Benefits: Medical, Dental and Vision Benefits 401k with company match Paid vacation time & holidays Life Insurance & AD&D Short- & Long-term Disability Insurance Tuition Reimbursement. #WorkWithSmurfitWestrock #Packaging Solutions Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. ## At a glance - Posted by the employer: Oct 12, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 8 days - Pay: $26.07-$30/hr[Apply on Smurfit Westrock’s careers site →](https://smurfitwestrockta.avature.net/en_US/careers/FolderDetail/Customer-Solutions-Strategist/34035) ## More jobs at Smurfit Westrock ### [3rd Shift Inventory Control I](https://jobs.opennash.com/companies/smurfit-westrock/jobs/68693380ba017eac370c/) ### [Accounts Payable](https://jobs.opennash.com/companies/smurfit-westrock/jobs/c53117c192cf094cc65e/) ### [Aide-général](https://jobs.opennash.com/companies/smurfit-westrock/jobs/38af5bbd4a0649f152a3/) ### [Ancillary Machines - Spanish Fork (P)](https://jobs.opennash.com/companies/smurfit-westrock/jobs/e75661564dee190092e7/) ### [Anlst, Pricing & Est](https://jobs.opennash.com/companies/smurfit-westrock/jobs/7a3bfa6505e203dc192b/) ## Similar jobs at other companies ### [Senior Protection & Automation Application Engineer - Customer Solutions & Innovations (CSI)](https://jobs.opennash.com/companies/siemens/jobs/2fbc15b02fb16d43faa7/) Siemens ### [Investment Solutions Strategist](https://jobs.opennash.com/companies/nn-group/jobs/dd850ac4c4ca472e329d/) NN Group ### [Customer Solution Architect – Omnivise Ecosystem Solutions Architecture](https://jobs.opennash.com/companies/siemens-energy/jobs/50843976a39083ec8366/) Siemens Energy ### [EDA Portfolio Strategist](https://jobs.opennash.com/companies/siemens/jobs/afa385ec5803b691ae53/) Siemens ### [Senior Business Strategist - EBS](https://jobs.opennash.com/companies/fedex/jobs/7b23e68920ccecae70b5/) FedEx OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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