[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Sherwin-Williams jobs](https://jobs.opennash.com/companies/sherwin-williams/) · [Search jobs](/search/) Sherwin-Williams # Customer Service Representative BOLTON, LANCASHIRE, United Kingdom Customer Support Listed on Sherwin-Williams’s official careers site. Posted September 8, 2026. Check that it is still open and apply there. [Apply on Sherwin-Williams’s careers site →](https://ejhp.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/2622845) [OpenNash Jobs](https://jobs.opennash.com/) / [Sherwin-Williams](https://jobs.opennash.com/companies/sherwin-williams/) / Customer Service Representative ## Job description Provides a variety of customer service, support to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships. The Customer Service Specialist may perform similar duties as the Customer Service Representative; however, it is distinguished by typically handling more complex customers or product lines, being able to handle both domestic and export orders, and being able to solve more difficult customer issues. ## Responsibilities Places customers sales orders in a timely fashion and before order cut-off. Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control. Can handle all levels of complexity in orders (including export paperwork and certifications). Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points. Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations. Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding,Warehouse setups, IT enhancements, etc Can participate in key meetings upon request Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant. Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns. Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders. Performs other duties as assigned. ## Qualifications ### FORMAL EDUCATION 2-3 years of progressive customer service experience. High school graduate or equivalent education and experience. ### TECHNICAL/SKILL REQUIREMENTS Providing customer service; Resolving customer problems and concerns; Developing correspondence and communications; Working with other departments and divisions; Applying department policies and procedures to difficult situations; PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. Communicating with co-workers to provide and receive direction. Salary is between 25 to 28k GBP #LI-JS2 ## At a glance - Posted by the employer: Sep 8, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 39 days - Location: BOLTON, LANCASHIRE, United Kingdom[Apply on Sherwin-Williams’s careers site →](https://ejhp.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/2622845) ## More jobs at Sherwin-Williams ### [Associate Director, Global Testing & Certifications](https://jobs.opennash.com/companies/sherwin-williams/jobs/4aaee0eb2d737cd22003/) BOLTON, LANCASHIRE, United Kingdom ### [Chemist](https://jobs.opennash.com/companies/sherwin-williams/jobs/d1d65eb6272ec61de36c/) BOLTON, LANCASHIRE, United Kingdom ### [Global Director, Engineering, Protective Coatings & Passive Fire Protection](https://jobs.opennash.com/companies/sherwin-williams/jobs/c2f661574990ca325b69/) BOLTON, LANCASHIRE, United Kingdom ### [Global Fire Approvals Manager](https://jobs.opennash.com/companies/sherwin-williams/jobs/3e8294df1fc1206c6be3/) BOLTON, LANCASHIRE, United Kingdom ### [Global Fire Protection Portfolio R&D Technical Director](https://jobs.opennash.com/companies/sherwin-williams/jobs/ad2e3d9ead0675fac4e5/) BOLTON, LANCASHIRE, United Kingdom ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/safran/jobs/33f7b49d4bc6ca16e34a/) Safran · Peachtree City ### [Customer Service Representative](https://jobs.opennash.com/companies/cargill/jobs/8a2a41e5a6af48e5b0c1/) Cargill · Clavet, Canada ### [Customer Service Representative](https://jobs.opennash.com/companies/cargill/jobs/02fba5432e9bae74e2f9/) Cargill · Mequinenza, Spain ### [Food Service Customer Service Representative](https://jobs.opennash.com/companies/couche-tard/jobs/d002e32f6351e8e6bc39/) Couche Tard ### [Customer Service Representative](https://jobs.opennash.com/companies/dollar-tree/jobs/38d2c101551b813bc984/) Dollar Tree · Charleston, WV [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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