[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Shenzhen Mindray Bio-Medical Electronics jobs](https://jobs.opennash.com/companies/shenzhen-mindray-bio-medical-electronics/) · [Search jobs](/search/) Shenzhen Mindray Bio-Medical Electronics · India # ['Asst/Dy Service Manager, KA IVD'] India Manager or lead Customer Support Listed on Shenzhen Mindray Bio-Medical Electronics’s official careers site. Posted September 30, 2026. Check that it is still open and apply there. [Apply on Shenzhen Mindray Bio-Medical Electronics’s careers site →](https://mindray.jobs.hr.cloud.sap/job-invite/5709/) [OpenNash Jobs](https://jobs.opennash.com/) / [Shenzhen Mindray Bio-Medical Electronics](https://jobs.opennash.com/companies/shenzhen-mindray-bio-medical-electronics/) / ['Asst/Dy Service Manager, KA IVD'] ## Job description ### Key Responsibilities ​ Participate in Key Account professional support, reference site development, and customer escalation handling. In case of an escalation, provide the integral solution and escalate to GTS if necessary. Ensure high customer satisfaction through timely and accurate resolution of customer concerns. Monitor and maintain SLA for assigned customers. Service Sales Funnel Management to drive the business for KA accounts. Organize customer Trainings, and collect customer feedback. Maintain detailed customer visit reports, validation records, and training documentation. Support the first unit installation of new products in regions and ensure the local team can provide good service to the customers. Self-develop the training material and provide the qualified training program to the internal team and distributors, and help the department to develop further educational events. Able to handle crucial communication/ discussion and decision-making - Identify growth opportunities in the assigned geography, guiding and attracting the support from appropriate marketing services, resources and working closely and synergistically with BUs and local teams - Proficiency with FSM/CRM systems, Microsoft Office suite and service management tools. Ability to travel up to 50-70% within assigned territory. Demonstrated ability to coach, develop and support field service teams. ### Qualifications & Skills ​ Education: Bachelor’s or Master's Degree in Biomedical Engineering, Related Engineering, Science, Technology or related field, equivalent experience or Higher. ### Experience 8-10 Years of minimum experience in a similar domain.​ Key account management experience. ### Product & Technical Knowledge Relevant product experience ( IVD equipment); able to quickly learn and master in company products and service skills through training.​ Business Insight: Understand industry and market trends, grasp customer workflows, and build effective customer connections.​ Service Revenue: Familiar with service revenue methods and able to promote service products to drive customer decisions.​ Communication & Coordination: Strong cross-departmental communication skills; capable of coordinating internal and external resources to achieve results Channel Management: Strong communication skills to influence the channel to support customers and drive future high business growth. ## At a glance - Posted by the employer: Sep 30, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 19 days - Location: India[Apply on Shenzhen Mindray Bio-Medical Electronics’s careers site →](https://mindray.jobs.hr.cloud.sap/job-invite/5709/) ## More jobs at Shenzhen Mindray Bio-Medical Electronics ### [['Deputy/Asst Service Manager (PMLS)']](https://jobs.opennash.com/companies/shenzhen-mindray-bio-medical-electronics/jobs/86a121e6ba36ad2f5bcb/) India ### [['Application Manager - UIS']](https://jobs.opennash.com/companies/shenzhen-mindray-bio-medical-electronics/jobs/49a35dcc648fe28886db/) India ### [['Asst. / Dy. 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