[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Shell Plc jobs](https://jobs.opennash.com/companies/shell/) · [Search jobs](/search/) Shell Plc · Istanbul - Esentepe # Head of IT Mobility Operations Istanbul - Esentepe Executive IT & Infrastructure Listed on Shell Plc’s official careers site. Listed as of October 17, 2026. Check that it is still open and apply there. [Apply on Shell Plc’s careers site →](https://shell.wd3.myworkdayjobs.com/shellcareers/job/Istanbul---Esentepe/Mobility-Market-Operations-Lead_R204803-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Shell Plc](https://jobs.opennash.com/companies/shell/) / Head of IT Mobility Operations ## Job description , Türkiye Job Family Group: Information Technology (IT) ### Worker Type Regular Posting Start Date: July 6, 2026 Business Unit: Projects and Technology Experience Level: Experienced Professionals Job Description: ### Job Purpose The Mobility Market Operation Lead TR will support Senior IT Operations Manager EUSA who has end-to-end accountability for Business operations, innovation, business confidence, financial and resourcing activities and service operation landscapes. ### Accountabilities Responsible for the end‑to‑end management and operational continuity of the fuel automation systems across all Shell mobility stations in Turkey, ensuring full compliance with regulatory requirements (EPDK, UTTS), vendor coordination, system availability, and uninterrupted business operations. Ensures the proper and uninterrupted operation of all NFR systems across Shell stations in Turkey, and guarantees that any issues are resolved within the defined SLA timelines through effective vendor coordination and proactive operational follow‑up. Responsible for the end‑to‑end application support of all Head Office systems in Shell Turkey—including forecourt authorization services, invoicing platforms, MI/MIS reporting systems, and web applications—ensuring that all incidents, service requests, and operational issues are resolved within the defined SLA timelines. Holds direct responsibility for the operation, improvement, and replacement of all telecom infrastructure across Shell mobility sites in Turkey, including fixed-line and wireless connectivity, network hardware, ISP services, redundancy/back‑up solutions, and all related modernization or remediation projects. As an active member of both the Global ITLT team and the Turkey ITLT team, works collaboratively and in full coordination with both groups to ensure aligned delivery and seamless operational execution. Responsible for monitoring, interpreting, and operationalizing all Global IT directives, standards, and process improvements—ensuring their full integration into Turkey’s Mobility operations and aligning local practices with global operating models Represents Shell Turkey at PETDER’s Automation Committee, provides formal feedback on draft regulations issued by EPDK, and engages directly with relevant government authorities (e.g., EPDK, Darphane) to discuss technical implications, industry alignment, and required operational adaptations. Responsible for tracking and managing the Mobility operations budget in Turkey, driving cost optimization through process improvements, vendor performance management, and operational efficiencies, ensuring measurable cost savings across Site Systems, Telecom, NFR, and all Mobility support domains. Actively participates in Mobility projects by providing infrastructure (IT/OT) support, defining and aligning SLA requirements, validating operational readiness, and ensuring a smooth and complete handover of all technical components and documentation into IT Operations. Conducts regular SLA review sessions with business stakeholders to ensure transparency, alignment, and continuous improvement of IT operational services, while actively increasing awareness and visibility of service performance, capabilities, and commitments across the organization. Ensure effective Major Incident (MI) management and swift service restoration - during Major Incidents. Improve operational excellence in mobility site setup. Portfolio optimization, monitoring Attend & drive Contract renewals. ### Dimensions Organizational unit size: 5 FTEs (staff) + 1 contractor Responsible for Operations budget Skills & Requirements: 15+ years of relevant work experience in IT Service Operations, with proven IT leadership Bachelor’s Degree or Equivalent Certification in IT ITIL Certification (Foundation [mandatory] - Intermediate [preferred]) Significant relevant experience in IT infrastructure design, architecture or administration. Experience in working on interconnected Enterprise landscapes Experience of Agile/Project Management Product Management/DevOps skills and behaviors - Ability to build strong collaborative partnerships with senior business stakeholders, escalating where appropriate - Proven customer focus and empathy - Excellent oral and written presentation skills A continuous improvement mindset to drive operations of the future Good Business English, written and oral Good Analytical skills Result oriented Special Challenges: The operational nature of the role will require out-of-hour work, sometimes unplanned and on call Needs to be able to deal with state of the art, differentiated and often unproven technologies which require some learning on the job Needs to be comfortable with sometimes vague and changing scope and priorities in a rapidly changing environment - Ability to ensure one team mindset across the various teams to drive effective delivery - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 17, 2026 - Last checked: Oct 17, 2026 - Listed for: 92 days - Location: Istanbul - Esentepe[Apply on Shell Plc’s careers site →](https://shell.wd3.myworkdayjobs.com/shellcareers/job/Istanbul---Esentepe/Mobility-Market-Operations-Lead_R204803-1) ## More jobs at Shell Plc ### [Application Support Manager](https://jobs.opennash.com/companies/shell/jobs/39af82489cc98e1f5a52/) Istanbul - Esentepe ### [IT Operations Engineer - SAP BTP](https://jobs.opennash.com/companies/shell/jobs/1d9a247ca07b61b250ef/) Bangalore RMZ-ECO WORLD ### [AI Embedment Lead](https://jobs.opennash.com/companies/shell/jobs/ee52b7c81ad47c50ff2b/) Texas - Houston - Woodcreek ### [AI Platform Product Manager](https://jobs.opennash.com/companies/shell/jobs/950404826718a67d0b35/) China World Trade Centre +1 more ### [APAC Media Relations Spokesperson](https://jobs.opennash.com/companies/shell/jobs/5356af32db3107fa517f/) Singapore - Metropolis ## Similar jobs at other companies ### [Head of Finance - Siemens Mobility Italy](https://jobs.opennash.com/companies/siemens/jobs/7e19608647a884affec9/) Siemens ### [Country Head of People & Organization (P&O) – Siemens Mobility HU](https://jobs.opennash.com/companies/siemens/jobs/c81842a69e6d076006a1/) Siemens ### [Head - Payments Operations](https://jobs.opennash.com/companies/grasim-industries/jobs/b30a2d1c8f3f93d79637/) Grasim Industries · Maharashtra ### [Branch:Branch Operations Head](https://jobs.opennash.com/companies/axis-bank/jobs/743b0c2ebe6e40f531f2/) Axis Bank · ALWAR OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)