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SGS

# Customer Service Staff

Tan Binh Industrial Zone, Ho Chi Minh City, Vietnam Full-time Senior individual contributor Customer Support 

Listed on SGS’s official careers site. Posted July 24, 2026. Check that it is still open and apply there.
[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000139563909-customer-service-staff)

[OpenNash Jobs](https://jobs.opennash.com/) / [SGS](https://jobs.opennash.com/companies/sgs/) / Customer Service Staff

## Job description

Receive, register and process customer samples in the system, including sample coding and documentation management. Review customer requirements and create testing orders, ensuring the correct test methods, parameters and laboratories are assigned for each request. Prepare and send order confirmations, communicate updates, and coordinate with relevant teams to ensure timely order execution. Monitor testing progress, including subcontracted analyses, and follow up on results to ensure service quality and turnaround time.

Handle invoicing and payment collection processes; maintain accurate order and revenue records in internal systems. Track orders and respond to customer inquiries, providing timely updates and support throughout the testing process. Ensure compliance with QHSE policies and the Quality Management System, while collaborating with internal teams to deliver excellent customer service and achieve business objectives

## Qualifications

College or University graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Mircobiology) Open for fresh student or experienced CS staffs below 2 years English level B or equivalent Good communication skill Good computer skill Location: Tan Binh Lab, HCMC Applicants must have full working rights in Vietnam. Visa sponsorship is not available for this role.

## At a glance
- Posted by the employer: Jul 24, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 87 days
- Location: Tan Binh Industrial Zone, Ho Chi Minh City, Vietnam
- Employment type: Full-time[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000139563909-customer-service-staff)

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