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SGS · Ciudad de México, CDMX, Mexico

# Customer Care Representative

Ciudad de México, CDMX, Mexico Full-time Administrative 

Listed on SGS’s official careers site. Posted November 4, 2026. Check that it is still open and apply there.
[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000159670030-customer-care-representative)

[OpenNash Jobs](https://jobs.opennash.com/) / [SGS](https://jobs.opennash.com/companies/sgs/) / Customer Care Representative

## Job description

Recibir y gestionar el control de proyectos, contratos o servicios, fungiendo como principal punto de contacto con el cliente. Colaborar con el equipo para contribuir al cumplimiento de los objetivos de revenue del sector. Revisar órdenes de servicio conforme a la oferta comercial y atender consultas de primera línea relacionadas con el alcance del servicio. Dar seguimiento a la documentación necesaria para el alta y/o modificación de clientes.

Definir los detalles operativos con el cliente y coordinar la logística con las áreas de inspección, laboratorio, auditorías y operaciones, según corresponda. Mantener comunicación constante con el cliente sobre el progreso del servicio, resolviendo dudas y canalizando casos cuando sea necesario. Coordinar con filiales la ejecución de servicios foráneos y asegurar el seguimiento oportuno de la entrega de reportes. Gestionar, en conjunto con el área de compras, los procesos de subcontratación cuando aplique, así como el seguimiento y cumplimiento de los entregables.

## Qualifications

Licenciatura, ingeniería, técnico o a fin en Administración de empresas (terminada, trunca o pasante preferentemente). Conocimientos básicos en el área. Mínimo 2 años de experiencia en posiciones similares Inglés Avanzado (Indispensable)

### Manejo de Software

Excel. B Conocimiento básico de Sistemas de Gestión de calidad. B

## At a glance
- Posted by the employer: Nov 4, 2026
- First seen by OpenNash: Nov 9, 2026
- Last checked: Nov 9, 2026
- Listed for: 5 days
- Location: Ciudad de México, CDMX, Mexico
- Employment type: Full-time[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000159670030-customer-care-representative)

## Hiring at SGS
- Open jobs: 4,269
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 12, 2026

[All SGS jobs](https://jobs.opennash.com/companies/sgs/) · [Weekly hiring report](/reports/hiring/)

## More jobs at SGS

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### [Comprador Sr](https://jobs.opennash.com/companies/sgs/jobs/493a40f97fe5e6406df3/)

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### [Auditor de Responsabilidad Social APSCA (CSCA)](https://jobs.opennash.com/companies/sgs/jobs/7d9bf81513c75aa66370/)

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