[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All SGS jobs](https://jobs.opennash.com/companies/sgs/) · [Search jobs](/search/)

SGS · Muntinlupa, NCR, Philippines

# Application Support Lead (Level 2)

Muntinlupa, NCR, Philippines Full-time Manager or lead IT & Infrastructure 

Listed on SGS’s official careers site. Posted August 27, 2026. Check that it is still open and apply there.
[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000145939244-application-support-lead-level-2-)

[OpenNash Jobs](https://jobs.opennash.com/) / [SGS](https://jobs.opennash.com/companies/sgs/) / Application Support Lead (Level 2)

## Job description

The Application Support Lead (Level 2) is responsible for ensuring the stability, performance, and availability of business-critical applications. This role leads the L2 support team, manages incident and service requests resolution, coordinates with L1 and L3 teams, and ensures adherence to SLAs. The ideal candidate combines strong technical troubleshooting skills with leadership capabilities to drive continuous service improvement.

### Key Responsibilities

Incident, service request & Problem Management
- Act as primary escalation point for Level 2 application issues
- Analyse and troubleshoot complex incidents and service requests escalated from L1 support
- Perform root cause analysis (RCA) and implement corrective actions
- Ensure timely resolution in line with SLAs
- Coordinate with L3 teams, and development teams when required
- Lead major incident bridge calls and communication updates

### Monitoring & Service Stability
- Monitor application health, logs, batch jobs, APIs, and integrations
- Identify recurring issues and drive proactive fixes
- Maintain high system availability and performance
- Review alerts from monitoring tools Team Leadership
- Lead and mentor L2 support analysts Allocate workload and manage shift schedules
- Conduct knowledge transfer sessions
- Provide technical guidance and best practices
- Participate in hiring, onboarding, and performance reviews

### Change & Release Support
- Support deployment activities and release validations
- Assess impact of code changes on application stability
- Validate rollback plans and release documentation

### Documentation & Knowledge Management
- Maintain troubleshooting guides
- Document known errors and workarounds
- Ensure knowledge base is updated for L1 team enablement

### Stakeholder Communication
- Provide regular updates to business stakeholders
- Prepare incident, service request reports and service performance metrics
- Collaborate with product owners, developers, and infrastructure teams

## Qualifications

### Technical Skills
- Strong experience in Application Support / Production Support Understanding of: Incident, Problem and service requests Batch job monitoring REST/SOAP services
- Familiarity with cloud platforms (AWS, Azure) is a plus

### Soft Skills
- Strong analytical and problem-solving ability Leadership and team mentoring skills
- Excellent communication and stakeholder management
- Ability to work under pressure in production environments
- Strong prioritization and decision-making skills Experience 6–10 years of experience in Application/Production Support
- 2+ years in L2 support role or team lead role Experience working in SLA-driven environment Experience supporting enterprise or customer-facing applications KPIs / Success Metrics Incident and service request resolution time SLA compliance Reduction in recurring incidents
- Knowledge base quality Team performance and productivity

## At a glance
- Posted by the employer: Aug 27, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 53 days
- Location: Muntinlupa, NCR, Philippines
- Employment type: Full-time[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000145939244-application-support-lead-level-2-)

## More jobs at SGS

### [Application support (Level 2)](https://jobs.opennash.com/companies/sgs/jobs/d65aa768dc8b0fbbf380/)

Muntinlupa, NCR, Philippines

### [IT L2 Leader](https://jobs.opennash.com/companies/sgs/jobs/79739952c677320958f0/)

Muntinlupa, NCR, Philippines

### [IT LIMS Support Technician (Crystal Reports)](https://jobs.opennash.com/companies/sgs/jobs/95f80c6d01ddf016d348/)

Muntinlupa, NCR, Philippines

### [IT LIMS Support Technician (Java)](https://jobs.opennash.com/companies/sgs/jobs/fc45e580721488f73d88/)

Muntinlupa, NCR, Philippines

### [IT SSC Leader](https://jobs.opennash.com/companies/sgs/jobs/5b79d686e3a622da7e7d/)

Muntinlupa, NCR, Philippines

## Similar jobs at other companies

### [Application Support Engineer](https://jobs.opennash.com/companies/accenture/jobs/66a0c4cae870cea2c318/)

Accenture 

### [Application Support (LMS)](https://jobs.opennash.com/companies/grasim-industries/jobs/4e1e0870c24214c8e576/)

Grasim Industries · Maharashtra

### [Digital Application Support Manager](https://jobs.opennash.com/companies/totalenergies/jobs/a97f26b309791d1db0fb/)

TotalEnergies 

### [Intermediate Business Application Support Analyst](https://jobs.opennash.com/companies/aegon/jobs/f25b8138bde8aabfcd9d/)

Aegon 

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)