[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All SGS jobs](https://jobs.opennash.com/companies/sgs/) · [Search jobs](/search/) SGS · Bogotá, Colombia # Call Center Representative IT Services RBS Bogotá, Colombia Full-time IT & Infrastructure Listed on SGS’s official careers site. Posted September 4, 2026. Check that it is still open and apply there. [Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000147602219-call-center-representative-it-services-rbs) [OpenNash Jobs](https://jobs.opennash.com/) / [SGS](https://jobs.opennash.com/companies/sgs/) / Call Center Representative IT Services RBS ## Job description As a member of the ATS team in our Global Business Solutions (GBS) center, the IT Services Call Center Representative serves as the first point of contact for ATS team members seeking technical support. This role answers inbound support calls, gathers relevant information, and accurately creates service desk tickets to ensure timely issue resolution. Representatives are responsible for routing tickets to the appropriate support board based on the nature of the request. They also assess and assign the appropriate urgency level to each ticket to help prioritize support efforts and maintain service quality. ### Specific Responsibilities At all times, complies with SGS Code of Integrity and Professional Conduct. Handle inbound calls from ATS team members and log activity in the service desk system. Monitor the service desk ticketing software to prioritize inbound tickets received by email and assign them to the correct board. Provide ongoing support and status updates for existing support tickets. Accurately enter ticketing information and determine correct prioritization. Continuously monitor tickets to confirm service level agreements are being met. Escalate to ATS management as needed. Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. Ensures work area in GBS is kept clean and presentable at all times. Complies to all SGS health and safety and HR policies and procedures. ## Qualifications Profile Minimum college degree or equivalent technical or professional qualification in life sciences, healthcare or a related field. 1-2 years of experience in a customer service role, preferably in IT. Call center experience is a plus. Knowledge of general IT application support. Excellent organizational, interpersonal skills, and high level of multi-tasking capacities with the ability to coordinate multiple projects at once. Ability to work independently, use time wisely and multi-task. Demonstrated commitment to data quality and operational excellence. ### Required Skills Excellent written and verbal communication skills in English language (B2+ level or above). Ability to explain complex information in a clear, friendly, and approachable manner. Ability to handle difficult or sensitive situations professionally and calmly, resolving issues promptly. Ability to accurately document participant information and maintain meticulous attention to detail in all interactions. Strong MS Office and computer skills. Self-motivated and efficient with strong attention to detail and organizational and interpersonal skills. High level of integrity and taking responsibility. Teamwork and cooperation. ## At a glance - Posted by the employer: Sep 4, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 45 days - Location: Bogotá, Colombia - Employment type: Full-time[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000147602219-call-center-representative-it-services-rbs) ## More jobs at SGS ### [Account Payable Representative RBS](https://jobs.opennash.com/companies/sgs/jobs/ea2021264bd502fccd3f/) Bogotá, Colombia ### [Accounts Receivable Specialist RBS](https://jobs.opennash.com/companies/sgs/jobs/54f6e9f62b8486ff59fa/) Bogotá, Colombia ### [Billing Analyst GBS](https://jobs.opennash.com/companies/sgs/jobs/917abc142589c13e8aa9/) Bogotá, Colombia ### [Business Partner IT](https://jobs.opennash.com/companies/sgs/jobs/fc70ad96cd63f2f4a0d3/) Bogotá, Colombia ## Similar jobs at other companies ### [Call Center Senior Representative](https://jobs.opennash.com/companies/ntt/jobs/9c82930a17907c43fae3/) NTT · Gurugram, HR, IN, India ### [Contact Center Shared Services Representative](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0f72d4944b82ef25a3ee/) HSBC Holdings · Bangalore, Karnataka, India ### [Inbound Call Center Representative - Investor Services](https://jobs.opennash.com/companies/ssc-technologies/jobs/1f5bd9903278af0987b6/) SS&C Technologies ### [German Speaking Call Center Agent - Hybrid](https://jobs.opennash.com/companies/vodafone/jobs/ab73475a3190307609c5/) Vodafone · Türkiye OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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