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SGS · Ho Chi Minh, Vietnam

# Customer Service - H&N

Ho Chi Minh, Vietnam Full-time Customer Support 

Listed on SGS’s official careers site. Posted April 2, 2026. Check that it is still open and apply there.
[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000118315097-customer-service-h-n)

[OpenNash Jobs](https://jobs.opennash.com/) / [SGS](https://jobs.opennash.com/companies/sgs/) / Customer Service - H&N

## Job description

Receive samples and register on the system. Encode and take photos of samples. Understand customer's requirements about test items, create sample delivery by choosing test item, test method, unit, LOD/LOQ, test matrix, and make sure test items are performed by proper labs (Chemical Lab, Micro Lab, Heavy Metal Lab.)… or registration form (if the tests are subcontracted) basing on application form/quotation/client's request for each order for team leader review.

Send order confirmation and update to relevant teams if there are any updates from clients to have proper actions. Follow up the results tested by subcontractor and have proper actions. Prepare PI and input orders to BOSS. Handle invoicing process and money collection (via bank accounts or cashier). Track orders and provide information requested by clients. Input order information into job management file for controlling productivity, revenue...

Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.). Cooperate with other teams to reach revenue target, transfering better service for customers. Other duties as requested by team leader/ CS Supervisor.

## Qualifications

College graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Mircobiology) Fresh student or experienced CS staffs below 2 years English level B or equivalent Good communication skill Good computer skill

## At a glance
- Posted by the employer: Apr 2, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 200 days
- Location: Ho Chi Minh, Vietnam
- Employment type: Full-time[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000118315097-customer-service-h-n)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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