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SGS · Harrisburg, PA

# Client Service Ambassador

Harrisburg, PA, United States Full-time Customer Support 

Listed on SGS’s official careers site. Posted October 13, 2026. Check that it is still open and apply there.
[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000155335969-client-service-ambassador)

[OpenNash Jobs](https://jobs.opennash.com/) / [SGS](https://jobs.opennash.com/companies/sgs/) / Client Service Ambassador

## Job description

Act as a liaison or contact between clients, laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory personnel and clients.

### JOB FUNCTIONS
- Provide quality and timely response to internal and external client inquiries and requests
- Communicate results problems and discrepancies to clients and follow issue through to a satisfactory conclusion
- Track and trend client data as required
- Identify client concerns, complaints, and trends and recommend changes to accommodate client needs
- Set up new client accounts in LIMS and create required documents for sample submission for new clients
- Maintain records of all client communications and requirements
- Notify laboratory of special client requirements and monitor for compliance
- Ensure compliance to ISO 17025 standards are maintained

## Qualifications

### EDUCATION AND EXPERIENCE

4-year degree in Food Science, Microbiology or closely related field; Alternatively, equivalent work experience Preferred High school Diploma or GED Required Effective problem prevention and problem-solving skills Required Written and verbal communication skills necessary to cross multiple disciplines Required
- Proficiency with Microsoft Word and Excel Required
- Proficiency with LIMS and Client Portal systems Required
- Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions Required
- 1+ years of laboratory experience Required

## At a glance
- Posted by the employer: Oct 13, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 6 days
- Location: Harrisburg, PA, United States
- Employment type: Full-time[Apply on SGS’s careers site →](https://jobs.smartrecruiters.com/SGS/744000155335969-client-service-ambassador)

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