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S.F. Holding · 上海市

# 客户体验专员/高级专员

上海市 

Listed on S.F. Holding’s official careers site. Posted March 4, 2026. Check that it is still open and apply there.
[Apply on S.F. Holding’s careers site →](https://crs-pub.sf-express.com/recruitcenter/#/positionDetail/111404?jobId=68242&role=3)

[OpenNash Jobs](https://jobs.opennash.com/) / [S.F. Holding](https://jobs.opennash.com/companies/sf-holding/) / 客户体验专员/高级专员

## Job description

### 职责
- 建立与持续优化客户声音管理体系，确保体系高效运作。
- 主导客户声音的采集、深度分析及关键洞察，推动跨部门制定并落实有效改进措施，通过定期复盘与追踪，确保客户反馈问题得到闭环解决并评估改进成效。
- 基于客户视角驱动内部运营与服务优化，主动审视内部运营流程与客户服务质量，识别改进机会，输出优化建议并推动实施落地，实现服务与流程的持续提升。
- 研究并制定主动式客户声音采集策略（如满意度/NPS调研），主导调研执行与深度分析，输出洞察报告，驱动相关业务部门进行针对性整改与提升行动。

### 任职要求

1、本科及以上学历 2、有快递、物流或仓储行业客户声音管理相关工作经验，有冷链工作经验优先。

## At a glance
- Posted by the employer: Mar 4, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 229 days
- Location: 上海市[Apply on S.F. Holding’s careers site →](https://crs-pub.sf-express.com/recruitcenter/#/positionDetail/111404?jobId=68242&role=3)

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