[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · Mountain View, CA # Senior Software Engineer, Agentic Platform - Moveworks Mountain View, CALIFORNIA, United States Full-time Senior individual contributor Software Engineering Listed on ServiceNow’s official careers site. Posted September 3, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000147347919-senior-software-engineer-agentic-platform-moveworks) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Senior Software Engineer, Agentic Platform - Moveworks ## Job description The Role We're building the runtime infrastructure that powers Moveworks' AI agents — the systems that orchestrate, execute, and deliver agent responses to millions of enterprise users in real time. This is not an ML role. This is a distributed systems engineering role at the heart of the agentic AI wave. Our AI agents can plan, execute multi-step workflows, call tools, wait on human input, and resume — all while maintaining correctness, observability, and low latency. The systems that make this possible are what you'll build and own. ### What you get to do in this role Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration ## Qualifications To be successful in this role you have: You should have deep experience in at least 3 of these areas: Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling Event-driven architectures: message queues (SQS, Kafka), pub/sub, backpressure, delivery guarantees Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub) ### Observability OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics gRPC/protobuf: streaming RPCs, service interface design, error handling patterns Required: 5+ years building production backend/infrastructure systems Strong in Python or Go (ideally both) Experience designing and operating systems that handle real traffic at scale Comfort with ambiguity — these are novel problems without textbook solutions ## At a glance - Posted by the employer: Sep 3, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 99 days - Location: Mountain View, CALIFORNIA, United States - Employment type: Full-time[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000147347919-senior-software-engineer-agentic-platform-moveworks) ## More jobs at ServiceNow ### [Associate Software Engineer, Core Infrastructure - Moveworks](https://jobs.opennash.com/companies/servicenow/jobs/e528c4af681c55e56db0/) Mountain View, CALIFORNIA, United States ### [Senior Software Engineer, Agent Eval Platform](https://jobs.opennash.com/companies/servicenow/jobs/c50d03b11d52961f0f6a/) Mountain View, CALIFORNIA, United States ### [Senior Software Engineer, Agentic AI Harness & Quality - Moveworks](https://jobs.opennash.com/companies/servicenow/jobs/a7fb60d0b3daeb60db56/) Mountain View, CALIFORNIA, United States ### [Senior Software Engineer, Agentic App Platform - Moveworks](https://jobs.opennash.com/companies/servicenow/jobs/27f61d53fc3823f237e2/) Mountain View, CALIFORNIA, United States ### [Senior Software Engineer, Agentic Systems - Moveworks](https://jobs.opennash.com/companies/servicenow/jobs/8f7355b89183810c7174/) Mountain View, CALIFORNIA, United States ## Similar jobs at other companies ### [Software and Data Engineer - Software Engineer III- Agentic Pricing](https://jobs.opennash.com/companies/jpmorganchase/jobs/1adbc421af4b64b8e0c5/) JPMorganChase · Jersey City, NJ, United States ### [Software Engineer II (Agentic AI)](https://jobs.opennash.com/companies/microsoft/jobs/efbda408f36359d06f08/) Microsoft · United States, Washington, Redmond ### [Software Engineer III (Java/Agentic)](https://jobs.opennash.com/companies/jpmorganchase/jobs/11e6b0e215418edd3051/) JPMorganChase · New York, NY, United States ### [Senior/Software Engineer II - Agentic Security](https://jobs.opennash.com/companies/microsoft/jobs/509e3fc2d0c13a8fe18a/) Microsoft · United States, Washington, Redmond ### [Senior Platform Software Engineer (OCI - Developer Platform)](https://jobs.opennash.com/companies/oracle/jobs/dd53310762b7dbb9f8ee/) Oracle · Nashville, TN, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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