[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow # Sr Staff Software Engineer ( AI Agents, Observability) Santa Clara, CALIFORNIA, United States Remote Full-time Senior individual contributor $190,900 - $334,100 Software Engineering Listed on ServiceNow’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000153834444-sr-staff-software-engineer-ai-agents-observability-) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Sr Staff Software Engineer ( AI Agents, Observability) ## Job description ### Job Description Come join our team. We're rapidly expanding AI agents for Observability group and building a new generation of AI Agents designed to transform how enterprises investigate, respond to, and remediate critical incidents and alerts. Our mission is to reduce mean time to resolution (MTTR) by orders of magnitude, turning reactive firefighting into proactive, intelligent automation. The AI agents for Observability combines the intelligence of large language models, the predictive power of observability analytics, and the judgment of human incident commanders, all within a single governed process that runs on ServiceNow's enterprise-grade platform. This dramatically reduces the time and expertise required to triage a multi-service incident and enables organizations to maintain SLOs even as their infrastructure complexity grows. ### What you get to do in this role Design and architect the next generation of intelligent incident and alert investigation and remediation systems, enabling enterprises to automate away toil and focus on innovation. Drive the technical direction for assigned projects,defining architecture, design patterns, best practices and leveraging the latest AI/ML models for integrations. Collaborate with product managers, other software engineers, UX Designers and security experts to build product features that meet business objectives and security standards. Lead architecture reviews and technical decision-making on high-impact initiatives spanning multiple teams. Create tools, libraries, and frameworks for other developers to build upon Stay current with industry trends and emerging technologies and leverage them to drive innovation and improve our platform. Mentor and influence engineering excellence across the incident intelligence domain, helping colleagues apply emerging agentic patterns responsibly. ## Qualifications - 12+ years of experience building scalable software applications using Java or a similar object-oriented programming language - Strong experience with JavaScript or TypeScript and modern frontend engineering practices - Strong foundation in data structures, algorithms, object-oriented design, and performance optimization - Proven expertise in multi-agent systems design: orchestration frameworks, agent communication patterns, state management across distributed agents. Practical experience integrating foundation models and LLMs into production systems, with awareness of hallucination, latency, cost, and safety trade-offs. - Proven ability to solve significant technical problems with broad impact across teams or product areas - Demonstrated expertise in architecture, technical strategy, and driving complex initiatives from design through delivery Experience mentoring engineers and influencing engineering excellence through reviews, standards, and technical leadership Practical experience using AI-assisted coding tools to improve development workflows and engineering productivity - Strong analytical and software design skills For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 10, 2026 - Listed for: 4 days - Location: Santa Clara, CALIFORNIA, United States - Work arrangement: Remote - Employment type: Full-time - Pay: $190,900 - $334,100[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000153834444-sr-staff-software-engineer-ai-agents-observability-) ## More jobs at ServiceNow ### [Data Product Manager, Marketing Technology](https://jobs.opennash.com/companies/servicenow/jobs/1b9fb026261ccf759cd2/) Santa Clara, CALIFORNIA, United States ### [Director, Enterprise Sales - Life Sciences, Bay Area](https://jobs.opennash.com/companies/servicenow/jobs/63013cbd31c4f69ea1f6/) Santa Clara, CALIFORNIA, United States ### [GVP, Product & Solutions Marketing](https://jobs.opennash.com/companies/servicenow/jobs/3aac45a4e224e6ff623f/) Santa Clara, CALIFORNIA, United States ### [Global Head, IT (CIO) Technical GTM](https://jobs.opennash.com/companies/servicenow/jobs/5ea062c90897f3642922/) Santa Clara, CALIFORNIA, United States ### [Senior Director, Content Design](https://jobs.opennash.com/companies/servicenow/jobs/c0b34e3cde1c5e28ec8b/) Santa Clara, CALIFORNIA, United States ## Similar jobs at other companies ### [Staff Software Engineer](https://jobs.opennash.com/companies/cardinal-health/jobs/b6243cd6f09fc50fb446/) Cardinal Health · International ### [Software Engineer Staff](https://jobs.opennash.com/companies/lockheed-martin/jobs/d9130252972e507de227/) Lockheed Martin · Littleton, CO ### [Software Engineer Staff - E4](https://jobs.opennash.com/companies/lockheed-martin/jobs/908af81cfa4d89f7ce8a/) Lockheed Martin · Orlando, FL ### [Staff Software Engineer](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/0073e773eeb811935866/) Jones Lang LaSalle · Chicago, IL OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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