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ServiceNow · Hyderabad, Telangana, India

# Staff Voice AI Engineer – Core Platform

Hyderabad, Telangana, India Full-time Senior individual contributor Operations 

Listed on ServiceNow’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000154629109-staff-voice-ai-engineer-core-platform)

[OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Staff Voice AI Engineer – Core Platform

## Job description

As a Staff Voice AI Engineer – Core Platform you will:
- Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness)
- Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success
- Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines

## Qualifications

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 8+ year of relevant industry experience Hands-on experience building distributed Voice AI systems with a large operational scale ~4+ years building LLM-based applications (integrating models, not training) 6+ years of development experience with Python, Golang, Java, or similar languages. 2+ years of experience building agents (prompt engineering) and developing LLM-based experiences Working experience operating highly available distributed workloads on Kubernetes following a DevOps approach.

Experience building software for compliance and security in regulated environments is considered an asset A proven track record of architecting and shipping distributed Voice AI or voice platform systems (real-time audio, STT/TTS, telephony or WebRTC) at large operational scale Critically thinking around AI integrations for work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Experience building with AI tools such as Claude Code, Cursor, Windsurf

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Oct 10, 2026
- Last checked: Oct 17, 2026
- Listed for: 8 days
- Location: Hyderabad, Telangana, India
- Employment type: Full-time[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000154629109-staff-voice-ai-engineer-core-platform)

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