[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · Santa Clara, CA # Principal UX Researcher, Moveworks Santa Clara, California, United States Full-time Senior individual contributor $221,200 - $387,100 Design Listed on ServiceNow’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000155903074-principal-ux-researcher-moveworks) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Principal UX Researcher, Moveworks ## Job description ### Team & Role Moveworks is looking for a mixed-methods ### Principal Experience Researcher, AI to turn complex user behavior into clear, actionable product direction. You’ll combine qualitative research with quantitative analysis to understand not only what people do, but why they do it. You’ll serve as a critical bridge between end-user experiences and the machine learning systems that power them. By translating user needs, behaviors, and feedback into measurable signals, you’ll help teams evaluate and improve model performance—and ensure our AI creates experiences that are useful, trustworthy, and intuitive. This is a generalist research role for someone comfortable working across methods and stages of product development. You don’t need an engineering background, but you should be curious about how AI systems work and able to collaborate effectively with technical partners. What you get to do in this role Identify and prioritize opportunities across the end-user journey by connecting large-scale behavioral data with qualitative insights, shaping product strategy and roadmap priorities. Set research strategy and prioritize the research portfolio around high-impact user and business questions, selecting approaches that balance scope, depth, speed, and confidence to guide investment decisions. Translate user needs and behaviors into clear signals that inform the design, development, and evaluation of AI and machine learning systems. Define the evaluation strategy for AI-powered experiences, establishing frameworks, quality standards, and shared success measures across product, design, and machine learning teams that connect model performance to usability, relevance, trust, and user outcomes. Investigate model and experience failures, identify recurring patterns, and recommend improvements across the product and underlying systems. Serve as a strategic partner to product, design, engineering, data science, and machine learning leaders, framing critical questions, challenging assumptions, and aligning teams on evidence-based product direction. Evaluate new concepts and product experiences throughout development—from early discovery and prototyping through launch and continuous improvement. Communicate findings through clear narratives, data visualizations, research artifacts, and recommendations tailored to technical and nontechnical audiences. ## Qualifications ### What You Bring Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of professional experience in user experience research, product research, human-computer interaction, behavioral science, or a related field. Strong grounding in qualitative and quantitative research methods, including generative and evaluative approaches, with sound judgment in sampling, survey design, experimentation, bias, validity, and data interpretation. Demonstrated ability to analyze large or complex behavioral datasets, including product usage logs, and translate findings into actionable product insights. Strong written, verbal, and visual communication skills, including the ability to make complex findings clear to different audiences. Strong collaboration and stakeholder-management skills, with experience building alignment across product managers, engineers, and designers. A portfolio or work samples that demonstrate your research process, analytical capabilities, and influence on product decisions and user outcomes. ### The nice to have Experience conducting lean UX research in a fast-paced environment. Experience researching AI-powered, machine learning, conversational, search, or recommendation experiences. Experience developing or improving evaluation systems, benchmarks, rubrics, or quality metrics for AI products. Familiarity with product analytics, experimentation platforms, data visualization tools, or statistical analysis software. Experience using SQL, R, Python, or similar tools. Technical fluency is valued, but hands-on programming experience is not required. For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 17, 2026 - Last checked: Oct 17, 2026 - Listed for: 1 day - Location: Santa Clara, California, United States - Employment type: Full-time - Pay: $221,200 - $387,100[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000155903074-principal-ux-researcher-moveworks) ## More jobs at ServiceNow ### [Director of Product Management, Retail](https://jobs.opennash.com/companies/servicenow/jobs/0137d46a10d53de8e62d/) Santa Clara, California, United States ### [Director, Customer Excellence Product Marketing](https://jobs.opennash.com/companies/servicenow/jobs/6d348c4fce93f09a17f6/) Santa Clara, California, United States ### [Director, Data & Storage Reliability Engineering](https://jobs.opennash.com/companies/servicenow/jobs/cbd742a986dbb64f8e2a/) Santa Clara, California, United States ### [Director, GSOC Operations, Travel Risk & Access Management](https://jobs.opennash.com/companies/servicenow/jobs/4fe0444d8a3491aea38b/) Santa Clara, California, United States ### [Director, Technical Accounting](https://jobs.opennash.com/companies/servicenow/jobs/273b8942db688e816b05/) Santa Clara, California, United States ## Similar jobs at other companies ### [Principal Researcher and Senior Principal Researcher - Software Verification - Microsoft Research](https://jobs.opennash.com/companies/microsoft/jobs/111b5db3a6b7e15bbf9f/) Microsoft · United States, Washington, Redmond ### [Senior Principal Researcher - AI Systems Architecture](https://jobs.opennash.com/companies/microsoft/jobs/0907722535c45408f0d0/) Microsoft · United States, California, Mountain View ### [Program Integrity Researcher](https://jobs.opennash.com/companies/humana/jobs/5718b25e4761e235b292/) Humana · Remote, Kentucky ### [Applied Researcher 1](https://jobs.opennash.com/companies/ebay/jobs/446f6c4cf76f183fbba3/) eBay · San Jose, California ### [Principal Neuroscience Researcher, Sensory Explore](https://jobs.opennash.com/companies/nike/jobs/0771f216a428152b6b11/) Nike · Beaverton, Oregon OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)