[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · West Palm Beach, FL # Senior Staff Inbound Product Manager - Conversational AI West Palm Beach, Florida, United States Full-time Manager or lead Product Listed on ServiceNow’s official careers site. Posted September 16, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000149869184-senior-staff-inbound-product-manager-conversational-ai-) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Senior Staff Inbound Product Manager - Conversational AI ## Job description ### What you get to do in this role Own the roadmap, vision and requirements for conversational AI features. Turn customer feedback into product improvements and roadmap priorities. - Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue - Communicate product priorities and build consensus Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries - Work with multiple teams to guide projects through development and bring high-quality products to life - Integrate usability studies, research and market intelligence into product requirements to enhance user satisfaction - Communicate complex problems into easily understood requirements and provide solutions - Develop multi-mode communications that convey a clear understanding of the needs of different audiences - Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team Create clear PRDs, epics, stories, acceptance criteria, and success metrics. ### Steer AI features including Disambiguation and clarification AI Processing and progress messages Document and multimodal experiences Slot filling and information collection Feedback intelligence Fallback and error experiences Identify and prioritize feature gaps across AI orchestrators. Partner with engineering and design to deliver effective end-to-end customer experience. Define testing, telemetry, quality, and performance requirements. Support strategic customers, pilots, go-lives, and product escalations. Coordinate dependencies and guidance across multiple teams ## Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-derived insights, or exploring AI's potential impact on the function or industry. 12+ years of software or enterprise product management experience - Strong prioritization skills and the discipline to focus on high impact activities Experience defining and capturing product requirements and transforming them into a product roadmap Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions - Strong understanding of conversational AI, generative AI, agentic systems, or related technologies. Experience being an enterprise customer or supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations. Experience designing evaluation datasets, conducting comparative AI evaluations, and interpreting model-quality results. Understanding of retrieval, knowledge bases, citations, prompt engineering, context engineering, and conversational orchestration. Familiarity with design and collaboration tools such as Figma and Miro, and product-planning systems Experience with enterprise AI products, including ServiceNow or similar Virtual Agent, Search, or AI Agent solutions. FD21 ## At a glance - Posted by the employer: Sep 16, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 31 days - Location: West Palm Beach, Florida, United States - Employment type: Full-time[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000149869184-senior-staff-inbound-product-manager-conversational-ai-) ## More jobs at ServiceNow ### [Director, Product Innovation - Business Workflows](https://jobs.opennash.com/companies/servicenow/jobs/a840c117d53994de4d24/) West Palm Beach, Florida, United States ### [Enterprise Account Executive - SLED](https://jobs.opennash.com/companies/servicenow/jobs/61194974d993fc4407b2/) West Palm Beach, Florida, United States ### [Process Optimization Specialist](https://jobs.opennash.com/companies/servicenow/jobs/dc7307cb60533c805daf/) West Palm Beach, Florida, United States ### [Sales Operations Manager](https://jobs.opennash.com/companies/servicenow/jobs/5a9d9661450d97cdee92/) West Palm Beach, Florida, United States ### [Senior Director, Mobile Platform Engineering](https://jobs.opennash.com/companies/servicenow/jobs/eccee1088a2440102eb5/) West Palm Beach, Florida, United States ## Similar jobs at other companies ### [Staff Product Manager, Product Planning](https://jobs.opennash.com/companies/qualcomm/jobs/dcdd0a0e393a454ad60b/) Qualcomm · San Diego, California, United States of America ### [Staff Specialist Product Management](https://jobs.opennash.com/companies/infineon-technologies/jobs/e656612ed7e1c4a4e38f/) Infineon Technologies · Livonia, MI ### [Staff Product Engineer - Semiconductor](https://jobs.opennash.com/companies/infineon-technologies/jobs/e27f09153755e2aabfe9/) Infineon Technologies · San Jose, CA ### [Principal Product Manager Technical, Conversational Shopping AI](https://jobs.opennash.com/companies/amazon/jobs/3f0d79d8e1547c97ce1c/) Amazon · US, CA, Santa Clara OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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