[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow # Pricing Operations Senior Analyst San Francisco de Heredia, Heredia, Costa Rica Remote Full-time Senior individual contributor Operations Listed on ServiceNow’s official careers site. Posted September 24, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000151714239-pricing-operations-senior-analyst) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Pricing Operations Senior Analyst ## Job description ServiceNow is seeking an exceptional Pricing Operations Senior Analyst to drive pricing and packaging readiness across the ServiceNow product portfolio. In this role, you will own the end-to-end operational rollout of pricing and packaging for major releases and interim updates, including requirements gathering, cross-functional planning, policy documentation, enablement, and launch. You will partner closely with Business Units, Product Readiness, CRM, and Sales Finance to translate pricing strategy into executable operations. ### What you get to do in this role - Lead the day-to-day pricing operations including intake, prioritization, and execution of pricing change requests - Serve as a trusted advisor to the field on ServiceNow pricing and product models, product configuration, programs, and policies - Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success - Drive business model and pricing process innovation to accelerate growth - Help strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability - Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams - Plan and execute process improvement initiatives across pricing governance, approvals, and exception handling - Serve as the primary point of contact for product managers and partner teams navigating the pricing and portfolio review process in service of launching new products or updating existing products - Own pricing and portfolio review documentation, including keeping all policies current, accessible, and clearly communicated to all relevant stakeholders ## Qualifications To be successful in this role you have: - 4+ years experience in pricing operations or revenue management as a project manager or operations analyst - Ability to quickly absorb technical product details and translate them into pricing and packaging solutions - Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable while managing potential risk - Excellent knowledge of Cloud Go-To-Market and business models - Solid understanding of business process management best practices to support business teams - Demonstrated results in managing price portfolios to hit financial targets - Strong data analysis skills using Excel and familiarity with dashboarding tools (PowerBI, Qlik), CPQ, proficiency with Microsoft Office including Project, Word, PowerPoint, and, Visio - Strong verbal and written communication and presentation skills Prior experience handling multiple projects in a fast-paced environment - Ability to collaborate and work cross-functionally across many teams Desired Skills & Experience: Business process design, QA, project management, and/or Agile SDLC experience Prior experience with the ServiceNow platform Prior experience as a user or administrator of cloud-based software ## At a glance - Posted by the employer: Sep 24, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 23 days - Location: San Francisco de Heredia, Heredia, Costa Rica - Work arrangement: Remote - Employment type: Full-time[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000151714239-pricing-operations-senior-analyst) ## More jobs at ServiceNow ### [Sr Customer Success Manager](https://jobs.opennash.com/companies/servicenow/jobs/2a9c5c6312421752709e/) San Francisco de Heredia, Heredia, Costa Rica ### [AI Product Strategy & Operations Senior Manager](https://jobs.opennash.com/companies/servicenow/jobs/40cf301849e258b012cf/) Santa Clara, California, United States ### [Assoc Applications Dev Engineer](https://jobs.opennash.com/companies/servicenow/jobs/a700f96632a0de2688a1/) Santa Clara, CALIFORNIA, United States ### [Enterprise Account Exec - General Business](https://jobs.opennash.com/companies/servicenow/jobs/a0f698594641cb933727/) Sydney, NSW, Australia ### [Forward Deployed Engineering - Build Manager](https://jobs.opennash.com/companies/servicenow/jobs/549b0ff17c74570bf398/) Dublin, Ireland ## Similar jobs at other companies ### [Pricing Analyst](https://jobs.opennash.com/companies/cargill/jobs/c93cc734e35595c21b95/) Cargill · Sydney, Australia ### [Pricing Analyst-4](https://jobs.opennash.com/companies/target/jobs/be97ad7a0d8aa0db5723/) Target · Bangalore, India ### [Pricing Analyst](https://jobs.opennash.com/companies/northrop-grumman/jobs/11b9381c90de91778f41/) Northrop Grumman ### [Analyst, Pricing](https://jobs.opennash.com/companies/dollar-tree/jobs/80d88d743bc14d2eaf42/) Dollar Tree · Chesapeake, VA ### [Transfer Pricing Analyst](https://jobs.opennash.com/companies/citigroup/jobs/c4978a0dc6e3f587c853/) Citigroup · Mumbai Maharashtra India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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