[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · Austin, TEXAS, United States # Senior Manager, Partner Technology Architecture Austin, TEXAS, United States Remote Full-time Manager or lead Consulting Listed on ServiceNow’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000156029612-senior-manager-partner-technology-architecture) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Senior Manager, Partner Technology Architecture ## Job description ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects serving our Global and strategic partners. As a first-line people leader, you will build and develop a high-performing team that drives holistic partner growth through pre-sales technical excellence, solution strategy, business development, and AI-first technology adoption. ### You will remain hands-on coaching your team, staying close to critical partner engagements, and owning the outcomes your team delivers. You will translate platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. This role requires travel for partner, customer, and organizational activities of up to 30%. While this role leads strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation for the team, including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements. ### What You’ll Do As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities against partner and Global Partners & Alliances goals, and remain accountable for the partner outcomes your team delivers. People Leadership & Team Development - Lead, coach, and develop a team of Partner Technology Architects, setting clear goals and growing each member according to business needs and individual professional goals. - Evaluate team members regularly through direct observation, peer feedback, and sales feedback. - Build and maintain a recruiting pipeline and hire to meet future business demands. - Manage day-to-day team operations, including resource scheduling, activity reporting, and expense review and approval. - Assign resources to partner engagements, joint solution development, and demand generation to ensure effective use of skills across the assigned region ### Partner Strategy & Business Development - Ensure your team serves as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. - Lead joint business planning to align partner investments, industry focus, and go-tomarket priorities across all routes to market. - Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. - Develop forward-looking strategies with a clear investment and go-to-market plan covering headcount, training, and tools. - Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. - Drive cross-industry development and go-to-market strategies for innovative solutions with partners. - Connect solution strategy to measurable business outcomes, including efficiency, growth, ROI, and time-to-value. - Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver a unified partner experience, not fragmented touchpoints. ### Pre-Sales Excellence & Solution Strategy - Ensure your team delivers technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity, and participate directly where needed. - Drive solution strategy that aligns partner offerings to high-value industry workflows and customer outcomes. - Oversee partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation. - Provide technical escalation support for critical partner-led opportunities at key deal milestones. - Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and Business Services. - Champion AI-first solution design, including intelligent workflows, automation, and agentbased use cases. - Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards. ## Qualifications ### Required - 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience, with a proven record of leading technical discovery, demonstrations, and partner engagements. - 6+ years of leadership experience, preferably within pre-sales, professional services, or partner-aligned organizations, including building or leading pre-sales or partner practices. - Experience coaching, mentoring, and managing a team of senior-level professionals, with a structured, team-first approach to goals and objectives. - Proven experience working directly with partners, system integrators, service providers, hyperscalers, or technology alliances. - Strong executive presence, with the ability to influence VP+ and CXO-level partner stakeholders and to collaborate across Enterprise Architects, Technical Architects, Offering Managers, and Directors. - Demonstrated ability to connect business strategy, industry context, and technology into actionable partner growth plans, and to shape or scale partner practices, offerings, or go-to-market motions. - Solid understanding of enterprise platforms and workflow-based solutions, with deep familiarity with at least one technology (e.g., Cloud, database, AppDev etc.). - Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows, and experience applying AI thoughtfully to processes, decision-making, and problem-solving. - BA/BS in Computer Science or a similar technical degree, or equivalent experience. - Ability to articulate complex concepts clearly to both technical and non-technical audiences. ### Preferred & Standout Experience - Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents), and ServiceNow certifications (e.g., CSA, CIS, or architectural certifications). - Experience building or leading pre-sales or professional services organizations, particularly partner-aligned organizations. - Experience working with service advisory firms, service integrators, service providers, and outsourcers. - Background in management consulting, strategy advisory, or partner business development. - Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build). - Familiarity with competitive platforms and the ability to articulate ServiceNow differentiation. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 17, 2026 - Last checked: Oct 17, 2026 - Listed for: 1 day - Location: Austin, TEXAS, United States - Work arrangement: Remote - Employment type: Full-time[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000156029612-senior-manager-partner-technology-architecture) ## More jobs at ServiceNow ### [Senior Solution Sales Executive ( Armis / Veza)](https://jobs.opennash.com/companies/servicenow/jobs/e8ea11a0e9ee2a330ecf/) Austin, TEXAS, United States ### [Sr Customer Success Manager](https://jobs.opennash.com/companies/servicenow/jobs/50e936da0bcbd3ce5d66/) Austin, TEXAS, United States ### [Advisory AI Foundry Architect](https://jobs.opennash.com/companies/servicenow/jobs/563454b8a883fcbfef2e/) Mumbai, Maharashtra, India ### [Advisory Solution Consultant](https://jobs.opennash.com/companies/servicenow/jobs/931e76082a63202c02e7/) Amsterdam, Netherlands ### [Advisory Solution Consultant](https://jobs.opennash.com/companies/servicenow/jobs/efc59591aa95372178b1/) Gurgaon, India ## Similar jobs at other companies ### [Partner Technology Strategist](https://jobs.opennash.com/companies/microsoft/jobs/f4bfa24f1b27c7576532/) Microsoft · United States, Multiple Locations ### [Solutions Architecture Manager, Software and Technology Solutions Architecture](https://jobs.opennash.com/companies/amazon/jobs/f3edb8d72dc29d6c8e73/) Amazon · US, CA, San Francisco ### [Senior Worldwide Partner Specialist Solutions Architect, Applied AI Partner Solutions Architecture](https://jobs.opennash.com/companies/amazon/jobs/439031f455d5763cb293/) Amazon · US, WA, Seattle ### [Senior Technology Risk Management - 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