[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) ServiceNow · Santa Clara, CA # Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower - End to End Experience Santa Clara, California, United States Full-time Manager or lead $190,900 - $334,100 Product Listed on ServiceNow’s official careers site. Posted October 23, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000157549524-senior-staff-inbound-product-manager-ai-super-intelligence-control-tower-end-to-end-experience) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower - End to End Experience ## Job description We are looking for a highly motivated Staff / Senior Product Manager to own role-based experiences and extensibility for AI/Super Intelligence Control Tower (SICT) — the product customers use to discover, govern, observe, and optimize their AI estate. You will join the SICT Experience product area, a cross-functional team of product managers, designers, and engineers that owns how every user perceives, understands, and acts within SICT. You will be responsible for defining the vision, strategy, and roadmap for persona-tailored experiences, upgrade-safe customization, and end-to-experiences — information architecture, UI frameworks, accessibility, and internationalization — so that SICT feels like one coherent product across the many business units that contribute to it. What you get to do in this role Develop and communicate the vision, strategy, and roadmap for SICT role-based experiences and extensibility, aligned with the SICT Experience product area and the business units contributing to SICT. Identify the key SICT personas and, in partnership with contributing business units, define and deliver role-specific experiences that are consistent and non-duplicative. Develop a deep understanding of what customers want to customize, and deliver upgrade-safe customization and extension pathways — both traditional configuration and AI-driven experiences — so customers can fit SICT to their own AI/SI governance model without custom code. Own the SICT information architecture so users always know where they are and can reach any surface by a predictable path. Serve as the key product partner to the UI framework teams— influencing framework evolution, managing platform dependencies, and keeping the SICT experience layer fast, stable, and current across upgrades. ## Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI/SI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI/SI-driven insights, or exploring AI's potential impact on the function or industry. Bachelor's degree or higher in Computer Science, Engineering, Human-Computer Interaction, Business, or a related field. 12+ years of experience in product management, preferably on enterprise SaaS platforms, UX frameworks, or admin and developer extensibility. Proven track record of delivering high-quality, user-centric experiences for multiple personas in complex enterprise products. Strong understanding of platform extensibility, configuration models, and upgrade-safe customization; experience with the ServiceNow platform and its UI frameworks is a strong plus. Experience with information architecture, design systems, and accessibility and localization standards (e.g., WCAG). Familiarity with AI/ML products, AI-native or conversational UX, or AI/SI governance. Demonstrated ability to drive alignment across multiple teams and business units without direct authority. Excellent communication, presentation, and stakeholder management skills, including with customers and partners. Ability to work under uncertainty in a fast-paced environment. FD21 For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. ## At a glance - Posted by the employer: Oct 23, 2026 - First seen by OpenNash: Oct 24, 2026 - Last checked: Oct 31, 2026 - Listed for: 8 days - Location: Santa Clara, California, United States - Employment type: Full-time - Pay: $190,900 - $334,100[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000157549524-senior-staff-inbound-product-manager-ai-super-intelligence-control-tower-end-to-end-experience) ## Hiring at ServiceNow - Open jobs: 654 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Weekly hiring report](/reports/hiring/) ## More jobs at ServiceNow ### [Principal Inbound Product Manager - AI Experience](https://jobs.opennash.com/companies/servicenow/jobs/938865b573fb34ace10d/) Santa Clara, California, United States ### [Senior Staff Inbound Product Manager](https://jobs.opennash.com/companies/servicenow/jobs/f92ea45e69a4713d601b/) Santa Clara, California, United States ### [Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower Observability](https://jobs.opennash.com/companies/servicenow/jobs/7f3a8cf543864c56f110/) Santa Clara, California, United States ### [Staff Technical Product Manager - Quote to Cash](https://jobs.opennash.com/companies/servicenow/jobs/8ced71566a75acab3ad3/) Santa Clara, California, United States ### [Director of Engineering - AI Control Tower](https://jobs.opennash.com/companies/servicenow/jobs/ca5d3f9a62c0b1887df3/) Santa Clara, California, United States ## Similar jobs at other companies ### [Staff Product Manager, Product Planning](https://jobs.opennash.com/companies/qualcomm/jobs/dcdd0a0e393a454ad60b/) Qualcomm · San Diego, California, United States of America ### [WMS Super User](https://jobs.opennash.com/companies/kuehne-nagel-international/jobs/eef5f485dca16d8a9b5d/) Kuehne & Nagel International · Cranbury, New Jersey, United States ### [Staff Product Manager](https://jobs.opennash.com/companies/walmart/jobs/077464507494788bff6c/) Walmart · United States ### [Staff Specialist Product Management](https://jobs.opennash.com/companies/infineon-technologies/jobs/e656612ed7e1c4a4e38f/) Infineon Technologies · Livonia, MI ### [Staff Product Manager – Finance Technology](https://jobs.opennash.com/companies/walmart/jobs/152f8771fe6874691694/) Walmart · United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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