[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ServiceNow jobs](https://jobs.opennash.com/companies/servicenow/) · [Search jobs](/search/) ServiceNow · New York, United States # Dir, Customer Success Operations (Armis/Veza) New York, United States Remote Full-time $184,100 - $322,200 Customer Support Listed on ServiceNow’s official careers site. Posted August 20, 2026. Check that it is still open and apply there. [Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000144612699-dir-customer-success-operations-armis-veza-) [OpenNash Jobs](https://jobs.opennash.com/) / [ServiceNow](https://jobs.opennash.com/companies/servicenow/) / Dir, Customer Success Operations (Armis/Veza) ## Job description ### What you get to do in this role Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment. Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities. Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes. Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed. Ensure best practice implementation and operational excellence across entire function. Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function. Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments. Help support and lead purpose and culture of team and company. ## Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes Superb leadership and influencing skills; ability to work collaboratively and cross-functionally - Excellent people management skills and experience; ability to build strong, diverse, high performing teams - Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset Sharp business judgment, ability to see "big picture" and to prioritize Executive presence, strong verbal and written communication - Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results JV20 For positions in this location, we offer a base pay of $184,100 - $322,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. ## At a glance - Posted by the employer: Aug 20, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 58 days - Location: New York, United States - Work arrangement: Remote - Employment type: Full-time - Pay: $184,100 - $322,200[Apply on ServiceNow’s careers site →](https://jobs.smartrecruiters.com/ServiceNow/744000144612699-dir-customer-success-operations-armis-veza-) ## More jobs at ServiceNow ### [AVP Technical Sales Leader – Identity COE](https://jobs.opennash.com/companies/servicenow/jobs/3fd6ea4e392d006eb832/) New York, United States ### [Executive Assistant](https://jobs.opennash.com/companies/servicenow/jobs/c4eba99cda5abf963dfa/) New York, United States ### [Sr Advisory Solution Consultant](https://jobs.opennash.com/companies/servicenow/jobs/5b5eaf1909aa03448170/) New York, United States ### [Sr Dir, Sales Training (Armis/Veza)](https://jobs.opennash.com/companies/servicenow/jobs/cfa4555ef0fabd3688b7/) New York, United States ### [Sr Staff Software Engineer](https://jobs.opennash.com/companies/servicenow/jobs/294f1cf746d5f4048cbe/) New York, United States ## Similar jobs at other companies ### [Sr. Dir Operations](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/951e5e874552071498e8/) Thermo Fisher Scientific · Greenville, North Carolina, United States of America ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/14008b07f488347aaf9a/) JPMorganChase · Brooklyn, NY, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/0a6e88df65cd7fcfff27/) JPMorganChase · Tampa, FL, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/wolters-kluwer/jobs/0212762a2f174e4632a0/) Wolters Kluwer · USA - Irvine, CA ### [Customer Success Senior Consultant WaveMark](https://jobs.opennash.com/companies/cardinal-health/jobs/0ac5c5ed7f6be6d37f30/) Cardinal Health · Portland, OR WA Seattle, WA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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